How It Works
When an order is marked delivered, Dinopix can email that customer asking for a review. Because orders sync from your store automatically, this runs without anyone remembering to do it.
Setting It Up
- Go to Customers > CRM Settings > Automation
- Turn on review requests
- Choose how long after delivery to wait
- Pick which review links to include
Review Links
Add the places you'd like reviews — your Google Business Profile, Facebook page or ProductReview listing. Multi-location businesses can set different links per location, so a customer is always sent to the right branch.
Sending to Promoters Only
You can restrict review requests to customers who scored you highly on an NPS survey. Asking happy customers for public reviews and unhappy ones for private feedback is both more effective and more honest than blasting everyone.
Sending Manually
Any contact profile has a Request review action if you'd rather choose the moment yourself.
Delivery Log
The Sent tab in CRM Settings shows every automated email, when it went and whether it was delivered — so you can prove a request was sent, or spot a bounce.
Which Plans
Automated requests are part of the Full CRM automation add-on, bundled free on Scale, Agency and Enterprise.