Data Deletion

Last updated: October 2026

This page explains how to delete the data that Dinopix Reviews (“the Platform”) holds about you, including any information we obtained through connected platforms such as Google, Facebook, Instagram and TikTok. You can request deletion at any time using any of the methods below.

1. What data we hold

When you connect a Facebook or Instagram account, we store data obtained through Meta’s Graph API so we can show it in your review inbox: Page and account details, public comments and reviews, Instagram comments, and Messenger conversations sent to your Page. We also store the OAuth access tokens needed to sync this data. When you connect a TikTok account, we store your account name, your list of videos, the comments on them and the commenters’ TikTok names, and an encrypted copy of the access tokens. Full detail is in our Privacy Policy.

2. How to delete your data

2.1 Remove the app from Facebook (automated)

If you remove Dinopix Reviews from your Facebook account (Facebook → Settings & privacy → Settings → Apps and websites → select Dinopix Reviews → Remove), Facebook automatically notifies us. We then delete the data associated with your Facebook user ID, including any Messenger conversations you sent to connected Pages and the stored access tokens for your connection, and we revoke the corresponding permissions. This is handled by our automated data-deletion callback and no further action is required from you.

2.2 Delete data from within Dinopix Reviews

While signed in, you can delete your data directly:

  • Unassign pages from a business in Settings → Connected Accounts and choose “Delete data” to remove the reviews, comments, and conversations synced from those pages.
  • Disconnect your Facebook, Instagram or Google account entirely to remove the connection and its stored access tokens.
  • Disconnect TikTok from the TikTok card in Integrations → Platforms. This revokes our access with TikTok and deletes the stored tokens, and you can tick the option to delete the comments it imported as well.
  • Delete your entire Dinopix Reviews account from Settings, which permanently and irreversibly removes all of your stored data, including all connected-platform data.

2.3 Revoke access from your Google or TikTok account

If you connected a Google Business Profile, you can revoke our access at any time from your Google account permissions page. That stops any further syncing immediately. It does not by itself delete the reviews already synced into Dinopix, so to remove those as well, use one of the options above or ask us by email.

For TikTok, you can remove our access in the TikTok app under Settings and privacy → Security → Manage app permissions. That stops new comments reaching Dinopix but does not delete the ones already imported, so disconnect TikTok in Dinopix too and choose to delete its comments, or ask us by email.

2.4 Request deletion by email

You can also ask us to delete your data on your behalf. Email support@dinopix.com.au (or use our contact page) from the email address associated with your account, with the subject “Data deletion request”. We may ask you to verify your identity before processing the request.

3. Timing and confirmation

Deletions initiated from within the app or by removing the app on Facebook take effect immediately. Requests sent by email are processed within 30 days. When Facebook sends us an automated deletion request, we return a confirmation code and a status page where the status of that request can be viewed.

4. Contact

If you have any questions about deleting your data, please contact us at support@dinopix.com.au or via our contact page.