Resources
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Review managementUnified inbox for all your reviewsMulti-platformFacebook, Google, Instagram and moreSocial listeningBrand mentions from news, web and RedditSurveysNPS surveys sent after deliveryRespond
AI responsesGenerate on-brand replies with AIInbox and messagingFacebook Messenger conversationsNotificationsReal-time alerts via app and emailUnderstand
Analytics and insightsSentiment analysis and trendsCustomer CRMCustomers and orders behind every reviewFree plan available. No credit card needed.
Compare plansBy business
Multi-location review managementEvery branch grouped, ranked and assignedMultiple Google Business ProfilesOne sign-in for every locationBy channel
Google reviewsFacebook reviewsInstagram commentsProductReviewTrustpilotJudge.meTikTok commentsKnow Who You're Replying To.
A customer record behind every review, comment and message.
A two-star review reads differently when you can see the person left it after eleven orders. Connect your Shopify or WooCommerce store and Dinopix builds a customer database underneath your reviews: contacts, companies, orders and cases, deduplicated by email, so every reply has context instead of guesswork.
James Keller
"Waited 20 minutes for a simple order."
Google · Surry Hills
Matched contact
11
Orders
$842
Spent
1
Open case
Last order #1043, delivered 6 Aug
Key Capabilities
Everything you need to manage this area of your online reputation.
Shopify & WooCommerce Sync
Connect a store and customers plus order history flow in automatically, with live webhook updates. Run both at once. Matching customers merge into one contact.
Contacts & Companies
One record per person, deduplicated by email, with multiple addresses and phone numbers. B2B customers roll up under a company with combined order totals.
Web Forms & CSV Import
Point your contact form at Dinopix and enquiries become contacts and cases, with spam filtered out. Bring existing customers in from a spreadsheet.
Cases & Tasks
Track an enquiry from first contact to resolved. Assign work to teammates, set due dates, and see everything waiting on you in one queue.
Review Requests & NPS
Ask for a review automatically once an order is delivered, including verified Trustpilot invitations. Add an NPS survey to track satisfaction and follow up privately with anyone who is unhappy.
Your Data, Read-Only
We read customers and orders and never write to your store. Nothing is sold or used for our own marketing, and disconnecting lets you delete what was synced.
Every review, next to the person who wrote it
- One contact per person, deduplicated by email
- Companies roll up every contact and order under one account
- Cases track an enquiry from new to resolved
James Keller
Customer since March · Shopify
11
Orders
$842
Spent
1
Open cases
Activity
- Review
"Took 20 minutes for a simple order."
Google - Order
#1043 · $86.00
Delivered 6 Aug - Note
Called to apologise. Coffee on us next visit.
Priya - Order
#0987 · $64.00
Completed 12 Jul
Your store keeps it up to date
- Shopify live updates bring new orders in within seconds
- Run Shopify and WooCommerce together as one customer list
- Read-only: Dinopix never changes your store
- ShopifyLive updates on
bloom-cafe.myshopify.com
- WooCommerceActive
shop.bloomcafe.com.au
- Website formActive
Contact page
Ask every customer for a review
- Every customer is asked the same way, whatever they scored
- Google, Facebook and ProductReview links, or a Trustpilot invitation
- A delivery log proves every request was sent
Review requests
Every customer, 5 days after delivery
Post-purchase NPS
Score this month
+42
Task for Priya: follow up with Ava T., who scored 4.
Frequently Asked Questions
Which plans include the CRM?
The CRM, store sync, web forms and CSV import are included on Growth and above. Automated review requests and NPS surveys are the Review Requests & NPS Automation add-on on Growth, and included on Scale, Agency and Enterprise. Custom NPS, CSAT and customer effort surveys, survey links and QR codes, and sending from your own email are the Surveys Pro add-on on Growth, Scale and Agency, and included on Enterprise.
Does Dinopix change anything in my store?
No. Dinopix reads customers and orders only. It never modifies your orders, products or customers, and products, inventory, discounts and payment details are not read at all.
How do I connect Shopify?
Request setup from Customers > CRM Settings > Connected sources. We build and install a Shopify app for your store with the right permissions, email you the credentials, and the first sync starts as soon as you paste them in.
What happens if the same customer is in Shopify and WooCommerce?
They become one contact. Customers are matched by email, so orders from both stores appear on one timeline, and a contact can hold several email addresses so a second address does not create a duplicate.
Can I only ask happy customers for a review?
No. Dinopix asks every customer the same way, because Google and Trustpilot both forbid choosing who to ask based on how they feel. An NPS survey can still flag unhappy customers, and Dinopix can create a task so your team follows up with them privately.
Explore More Features
Dinopix Reviews is a complete reputation management platform.