Forwarded by email, dated when they were written.
Trustpilot emails new reviews to the people with a login on your account, and keeps its API for its higher plans. So Dinopix works with the emails you already get: a mailbox rule forwards a copy to your business’s Trustpilot address, and each review lands beside your Google and Facebook reviews.
Trustpilot
Owen B.
Ordered on Monday, here by Wednesday. Great service.
Written 12 Oct
Leah S.
Good product, but the tracking link never worked.
Written 9 Oct
Marcus R.
Still waiting on a refund after three weeks.
Written 2 Oct
Reviews in, replies out, and review requests that Trustpilot sends as verified invitations.
A mailbox rule sends a copy of each Trustpilot email on, and the original stays in your inbox.
Each review keeps the date the customer wrote it, so forwarding a backlog doesn’t stack it into today.
Forwarding the same email twice is safe. Dinopix recognises Trustpilot’s own review ID.
Trustpilot reviews get sentiment and the same email alerts as every other platform.
Draft in your brand voice, Save & Copy, then open the review on Trustpilot to post it.
Enter your existing rating breakdown once, so reviews from before you connected still count.
Your Trustpilot inbox address
Your mailbox rule
Approved senders
reviews@bloomhomewares.com
Marcus R.
"Still waiting on a refund after three weeks."
Drafted response
Hi Marcus, sorry this has taken so long. A refund shouldn't take three weeks. Please reply with your order number so we can look into it.
Trustpilot invitations
Review routing
Alternate across platforms
Every customer is asked, whatever they think of you.
Trustpilot has no setting for sending notifications to an extra address: its review emails go to the people with a login on your Trustpilot account, and its API is only available on its higher plans. So a mailbox rule forwards a copy of those emails to your business’s Trustpilot address in Dinopix.
Not if you use a rule or filter, which forwards a copy and leaves the original where your team can see it. Avoid account-wide forwarding. Gmail asks you to verify the forwarding address first: its confirmation code arrives in Dinopix under held messages, with the code in the subject line.
Yes. Add your Trustpilot Automatic Feedback Service address and review requests routed to Trustpilot go to Trustpilot, which emails your customer a verified invitation. It works on Trustpilot’s free plan, which allows 50 invitations a month, and Dinopix stops at your limit. Every customer is asked, never only the happy ones.
Enter your existing rating breakdown once so older reviews count. A small difference can remain because Trustpilot’s TrustScore weights recent reviews more heavily, while Dinopix shows a straight average.
Trustpilot is on the Starter plan and above. Automated review requests, including Trustpilot invitations, are part of the Full CRM automation add-on, bundled on Scale, Agency and Enterprise.
Every platform lands in the same inbox, with the same alerts and AI replies.