1. Introduction
At Dinopix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
Personal Information
- Name and email address (when you register or contact us)
- Payment information (processed securely by third-party providers)
- Profile information and preferences
- Communication history with our support team
Usage Information
- Review and comment data from connected platforms
- Platform usage patterns and feature interactions
- Subscription plan and feature usage
- Connected platform preferences and settings
- Device information and browser type
- IP address and location data
- Cookies and similar tracking technologies
Review and Reputation Data
- Records of reviews, comments, and messages synced from connected platforms
- AI sentiment classifications and reply suggestions generated
- Brand voice settings and response templates
- Analytics data and exported reports
3. How We Use Your Information
Service Provision
- Provide AI-powered sentiment analysis and reply suggestions for your reviews and comments
- Maintain and improve our platform functionality
- Provide customer support and technical assistance
- Process payments and manage subscriptions
Marketing and Communications
- Send service updates and platform notifications
- Share marketing materials about our products and services
- Provide educational content and reputation management tips
- Announce new features and platform improvements
- Send personalized recommendations based on usage patterns
4. Email Marketing Consent
By providing your email address through any of the following methods, you explicitly consent to receive marketing communications:
- Creating an account on our platform
- Submitting our contact form
- Subscribing to our newsletter
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. This will not affect service-related communications necessary for platform operation.
5. Dinopix Reviews — Social Platform Data
Dinopix Reviews is our review and comment management platform that connects to social media platforms. This section specifically covers how we handle data obtained through Facebook, Instagram, and other connected platforms.
5.1 Data We Access from Facebook & Instagram
When you connect your Facebook account to Dinopix Reviews, we access the following data through Meta's Graph API:
- Facebook Page information: Page names, categories, profile pictures, and store locations for pages you manage
- Page posts and comments: Public comments and reviews posted on your Facebook Pages, including author names, comment text, and timestamps
- Instagram Business account information: Instagram accounts linked to your Facebook Pages
- Instagram comments: Comments on your Instagram Business posts, including author usernames, comment text, and timestamps
- Messenger conversations: Private messages sent to your Facebook Page through Messenger, including message text, sender information, and attachments
- Ad account information: Ad account IDs and names for syncing comments on sponsored posts
- Engagement data: Reaction counts, comment counts, and review ratings on your pages
5.2 How We Use Social Platform Data
- Display and management: Showing your comments, reviews, and messages in a unified dashboard so you can monitor and respond from one place
- AI sentiment analysis: Analysing comment and review text using Anthropic's Claude AI to classify sentiment (positive, neutral, negative) and identify themes. Comment text is sent to Anthropic's API for processing — see section 5.4 for details
- AI-suggested replies: Generating draft reply suggestions based on comment content and your brand voice settings. Comment text and conversation context is sent to Anthropic's API for this purpose
- Analytics and reporting: Aggregating review and comment data to provide sentiment trends, response rate metrics, and AI-generated insights
- Notifications: Sending you email and in-app alerts when new comments or reviews are posted on your pages
- Webhook processing: Receiving real-time notifications from Facebook when new comments are posted, enabling immediate alerts and sentiment analysis
5.3 Data Storage and Retention
- Social platform data is stored in our database hosted on Supabase (AWS infrastructure, Singapore region) with encryption at rest
- Facebook/Instagram OAuth access tokens are stored securely and automatically refreshed before expiry
- Comment and review data is retained for as long as your account is active and the platform connection exists
- When you disconnect a platform or unassign pages, you can choose to keep or delete the associated data
- Deleting your Dinopix Reviews account will permanently delete all stored social platform data
5.4 Third-Party AI Processing
We use Anthropic's Claude AI for sentiment analysis and reply suggestions. When processing your data:
- Comment/review text (up to 200 characters per item) is sent to Anthropic's API for sentiment classification
- For reply suggestions, the relevant comment text, your business name, and brand voice settings are sent to Anthropic's API
- For AI sentiment insights, a sample of up to 200 recent comments is sent for thematic analysis
- Anthropic does not use data sent via their API to train their models (per their commercial API terms)
- No personally identifiable information beyond comment author names and text is sent to Anthropic
5.5 Facebook Platform Terms Compliance
Our use of Facebook and Instagram data complies with Meta's Platform Terms and Developer Policies:
- We only access data that you explicitly authorize through Facebook's OAuth permission flow
- We do not sell, license, or otherwise transfer Facebook or Instagram user data to third parties for purposes unrelated to providing our service
- We do not use Facebook data for advertising, surveillance, or profiling purposes
- We provide mechanisms for you to disconnect your Facebook account and delete associated data
- We request only the minimum permissions necessary for our service to function
5.6 Data Deletion
You can delete your social platform data at any time by: (1) unassigning pages from businesses in Settings > Connected Accounts and choosing "Delete data", (2) disconnecting your Facebook account entirely, or (3) deleting your Dinopix Reviews account. You may also contact us at support to request complete data deletion. We will process deletion requests within 30 days.
6. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: Trusted partners who help us operate our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit permission for specific purposes
7. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request a copy of your data
- Restrict or object to certain processing activities
- Data portability (where technically feasible)
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
10. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
12. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at our contact page.