Free plan, no credit card

Multi-location review management: Seven platforms.
One inbox.

Example: reviews and comments from Google, Facebook and Instagram arriving at Coastal Brew’s locations, plus TikTok, Judge.me, Trustpilot and ProductReview, all landing in one inbox.

Reviews, comments and messages from seven platforms in one inbox, with AI-drafted replies, real-time alerts and sentiment on your reviews.

Start free See pricing

Free forever on one Google listing and one Facebook page (with its Instagram). Founding offer: 30% off your first 3 months on monthly plans, until 30 November 2026.

Inbox · Coastal Brew12 new
James K. “Waited 20 minutes for a simple order…”
Hi James, we’re really sorry about the wait. We’ve added a second barista at Manly from 12 to 2, so lunch should move faster
Suggested reply · apologeticSend to GoogleSent to Google
Inbox · Coastal Brew12 new
James K.
Hi James, we’re really sorry about the wait. We’ve added a second barista at Manly from 12 to 2
Suggested replySend to GoogleSent to Google

Supported platforms

Every review, comment and message, in one inbox

Every review and comment lands in the same inbox, with the same reply box. Open a platform to see how it connects, where your reply goes and which plan you need.

Free plan: Google, Facebook and InstagramStarter and up: all seven

Reviews from your Google Business Profile, for each location you connect, in the same inbox as everything else.

Connects
Sign in with GooglePress Connect Google and pick the listings that are yours. Every listing attaches to its place.
Your reply
Replies post to Google
Auto-reply
Available from StarterChoose, rating by rating, what sends and what waits for approval.
How Google reviews work in Dinopix
What happens to a Google reviewExample: Coastal Brew, a fictional cafe
Comes in
James K.Coastal Brew Manly

“Good coffee but waited 20 minutes for a simple order at lunch.”

Drafted in Dinopix
Suggested reply · apologetic
Hi James, we’re really sorry about the wait. We’ve added a second barista at Manly from 12 to 2.
Post to Google
Goes out
Reply posted to Google

Visible on your Business Profile under James’s review.

What happens to a Google reviewExample: Coastal Brew, a fictional cafe
Comes in
James K.Coastal Brew Manly

“Good coffee but waited 20 minutes for a simple order at lunch.”

Drafted in Dinopix
Suggested reply · apologetic
Hi James, we’re really sorry about the wait. We’ve added a second barista at Manly from 12 to 2.
Post to Google
Goes out
Reply posted to Google

Visible on your Business Profile under James’s review.

Facebook recommendations show in your inbox too, but you reply to those on Facebook itself. Auto-reply is available from Starter.

From the Australian Google Reviews Index, October 2026

74% of the businesses we checked have a reply gap

We checked the Google replies of 149 multi-location Australian businesses by hand, listing by listing, between 20 September and 14 October 2026. Only 39 replied consistently. At least 55 of the 166 businesses we researched had a one or two-star review sitting unanswered.

  • Reply consistently3926%
  • Reply to some, skip others3121%
  • Reply in occasional batches117%
  • Used to reply, then stopped2013%
  • Never replied4832%
Read this with care. These businesses were not picked at random. We researched them as possible Dinopix customers, so businesses with obvious review gaps are over-represented. Treat the reply figures as an indication, not a national rate.
4.8

Median Google rating

Across 10,565 Australian business listings in 67 industries. Below 4.5 puts you in the bottom quarter.

38%

Have a weak branch

Of multi-location businesses, the best and worst location were half a star or more apart. Customers near the weak branch only see its rating.

81%

Rate higher on Google

Of 31 businesses also on Trustpilot, Google was the higher rating. Their median Trustpilot rating was 3.2.

Read the Australian Google Reviews Index

01 · Reply

Replies in your brand voice, sent your way

Dinopix drafts a reply to any review, comment or message. Post it with one click, edit it first, or switch on auto-reply and choose, rating by rating, what gets sent and what waits for your approval.

  • Professional, friendly or apologetic tones
  • Brand voice and auto-reply Starter and up
  • Replies publish to Google, Facebook, Instagram, TikTok and Judge.me

02 · Ask

Ask for reviews. Hear what people think.

Ask every customer for a review automatically after delivery, and run surveys and NPS to hear how customers feel.

  • Review requests by email, including Trustpilot invitations Growth add-on · Scale
  • Track your Net Promoter Score over time Growth add-on · Scale

03 · Know

Know who you’re replying to

A two-star review reads differently when you can see the person left it after eleven orders. Connect your store and every review comes with the customer behind it. Sentiment, trends and reports sit alongside.

  • Customers and orders from Shopify or WooCommerce Growth and up
  • Scheduled reports for your team or clients Scale and up
How the customer CRM works

Self-serve

Up and running in minutes

No demos, no sales calls, no complex setup. Connect your accounts and start managing your reputation.

01

Connect

Sign up and connect Google, Facebook and Instagram in a few clicks.

02

Monitor

Reviews, comments and messages sync automatically. AI analyses sentiment as they arrive.

03

Respond and grow

Reply with AI-suggested responses and track your reputation trends.

Free

Start free on one Google listing and one Facebook page, with its Instagram. No credit card.

7

Platforms in one inbox. Replies post back to five of them (comments on Facebook and Instagram).

Bundled

Locations are bundled into every plan. Manage them all from one account.

0

Sales calls or forced demos. See what you pay before you sign up.

Take control of
your reputation

Start free on one Google listing and one Facebook page, with its Instagram. No credit card required.

Start free See pricing
Transparent pricing. Locations bundled into every plan. T&Cs apply.