Growth And Strategy
How to Create a Monthly Reputation Report for Stakeholders
5 min read·
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Reviews & Comments
7 itemsJ
James K.2m ago
Good coffee but waited 20 minutes for a simple order during lunch. Staff seemed overwhelmed.
"Good coffee but waited 20 minutes for a simple order during lunch. Staff seemed overwhelmed."
S
Sarah M.15m ago
Absolutely love this place! The oat milk latte is incredible and the staff are always so friendly.
M
mike_lifts9245m ago
This is clearly a paid ad lol. Nobody actually likes this place that much.
P
Priya L.1h ago
Great atmosphere for working and the WiFi is solid. Would be perfect if they had more power outlets.
E
Emily W.3h ago
Found a hair in my cappuccino. Told the barista and they just shrugged. Really disappointing.
D
David C.5h ago
Best flat white in the CBD hands down. Been coming here every morning for a year and they never disappoint.
C
cafe.wanderer6h ago
Love the vibes here! That cold brew is next level. Do you guys do catering?
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J
James K.
Facebook Comment · Coastal Brew - CBD
"Good coffee but waited 20 minutes for a simple order during lunch. Staff seemed overwhelmed and didn't acknowledge the wait."
15 minutes ago
AI Suggested Reply
ProfessionalFriendlyApologetic
"Hi James, we sincerely apologise for the long wait during your visit. That's not the experience we want for our customers. We've been working on improving our lunch rush operations, and we'd love the chance to make it up to you. Please reach out to us directly and your next coffee is on us."
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Analytics
Coastal Brew Coffee Co. · Last 30 days
7d30d90d
Sentiment Breakdown
Positive
204 (72%)Neutral
51 (18%)Negative
29 (10%)AI Insight
Wait times during lunch are the #1 driver of negative reviews this month. Consider adding a staff member between 12-2pm.
Rating Distribution
5
142
4
85
3
28
2
18
1
11
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Analytics & Insights
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AI-powered sentiment analysis classifies every review and comment automatically. Track trends, spot issues early, and export reports for your team or clients.
- Sentiment breakdown — positive, negative, and neutral at a glance
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- Export to CSV or PDF for stakeholders and reporting
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