NPS survey software for small businesses that sell through Shopify or WooCommerce.
Dinopix emails an NPS survey to every customer a set number of days after their order is delivered, so they score what arrived, not the checkout. Your score, response rate and trend are in one place, and you can follow up privately with anyone who scores low.
How did we do with your order, Ava?
Thanks for shopping with us. How likely are you to recommend Bloom Botanicals to a friend?
Unsubscribe link added for you
One NPS survey comes with Review Requests & NPS Automation. Surveys Pro adds the rest.
Timed from when an order is fulfilled in Shopify or completed in WooCommerce, not from checkout.
Your NPS for any period and by location, with every response and a tile on your dashboard.
Low scores become follow-up tasks. Surveys Pro adds alerts, an assigned inbox and replies.
NPS, CSAT and customer effort surveys with your own questions, logic and pages (Surveys Pro).
Share a survey anywhere, print it for your counter, or send it to a list (Surveys Pro).
Send from your own address, or let Klaviyo, Mailchimp or HubSpot send it (Surveys Pro).
Liam K. scored 4
Open"The parcel came a week late and nobody told me why."
Assigned to Priya
Reply to Liam
Sorry, Liam. The courier lost track of it for four days. We have refunded your shipping.
Liam saw the same thank-you page and review link as everyone else.
Survey link and QR code
Copy the link, or download the QR code as PNG or SVG
Send to a list · Check who gets it
1,284 will get it, 37 skipped
Send from
Answers still come back to Dinopix, whichever sends it.
Add it to Growth for:
US$29a month, or A$39 + GST
Your Post-purchase NPS survey, sent after delivery, with follow-up tasks and review requests.
Add it to Growth, Scale or Agency for:
US$49a month, or A$65 + GST
Everything above, plus unlimited surveys, follow-ups, lists, links and your own email. On Growth it replaces the add-on above.
Prices exclude GST. Australian customers pay 10% GST at checkout.
NPS surveys are part of Review Requests & NPS Automation, which is included on Scale, Agency and Enterprise and is an add-on on Growth for US$29 (A$39 + GST) a month. Surveys Pro is US$49 (A$65 + GST) a month: included on Enterprise, and an add-on on Growth, Scale and Agency. Prices exclude GST. Australian customers pay 10% GST at checkout.
No. Surveys go to every customer after delivery, and a score never decides who is asked for a review. Everyone who answers sees the same thank-you page with the same public review link, whatever they scored. Sending only high scorers to a review site is review gating, which Google and Trustpilot both forbid.
Shopify and WooCommerce. An order counts as delivered when it is fulfilled in Shopify or completed in WooCommerce, and the survey goes out the number of days later that you choose. You can also click Mark delivered on any order in Dinopix, or send a survey by hand from a contact’s page.
Unlimited surveys from templates, your own questions with if / else logic and pages, CSAT and customer effort scores, relationship NPS every few months, survey limits and one reminder, sending to a list, a link or QR code, follow-ups for low scores with replies to the customer, what comments are about, results by survey and customer tag, CSV export, and sending from your own email or through Klaviyo, Mailchimp or HubSpot.
No. Only orders delivered after the survey was switched on count, so past orders are never surveyed in a batch. To survey existing customers on purpose, send the survey to a list or use relationship NPS with Surveys Pro.
Yes. Mark an order delivered or send a survey from a contact’s page. With Surveys Pro you can also share a link or QR code, send to a list, or let your booking system, till or Zapier send a survey with a send-only API key.
Dinopix Reviews is a complete reputation management platform.
No credit card required. NPS comes with Scale, Agency and Enterprise, or add it to Growth.