Sentiment, topics and trends across every platform and location.
Dinopix reads every review and comment to label its sentiment and the topics it mentions, then shows how your rating, review volume and response times are moving against the previous period. Rank your locations, see what it takes to lift your rating, and export it all as CSV or PDF.
Average rating, last 3 months
4.6
Sentiment
Everything you need to manage this area of your online reputation.
Every review with text is labelled positive, neutral or negative from what it says, not just its stars.
See what reviews are about, from staff to wait times, and an AI summary of praise and concerns.
Rating, volume and sentiment over time, with every metric compared with the period before.
Your typical time to a first reply, the slowest 10%, and the share answered within 24 hours.
Every listing rated side by side, lowest first, with how far each moved since the last period.
Download CSV or PDF reports, or email a weekly or monthly summary to a client or manager.
What customers talk about
Last 3 months
Scores by location
Parramatta
#4 · ▼ 1
Penrith
#3 · ▲ 1
Chatswood
#2 · No change
Surry Hills
#1 · No change
Rating forecast
Response time
Typical
5h
Slowest 10%
2 days
Within 24h
86%
AI reads the text of every review and comment and labels it positive, neutral or negative from the words, not the stars. A 4-star review that spends three sentences on a complaint is not a positive review. Star-only ratings have no text, so they get no label.
Free shows a ratings overview. Starter adds full analytics and CSV and PDF exports. Growth adds sentiment insights and topics. Scale, Agency and Enterprise add scheduled email reports and saved views.
Yes, on Scale, Agency and Enterprise. A business can email a short weekly or monthly report covering the rating, review volume, replies, what customers talked about and any locations below average. Recipients confirm their email first and can stop the reports with one click.
Yes. Scores by location rates every listing side by side, lowest first, and location groups filter the whole page to one region or brand. If you manage several businesses, Compare all businesses puts them in one table for the period you choose.
No. Sentiment never triggers a reply on its own. Auto-reply works from the star rating, so a mislabelled sentiment cannot cause the wrong reply to be sent.
Dinopix Reviews is a complete reputation management platform.