Answer the questions, hide the abuse, and move complaints out of public view.
A busy reel can collect spam, abuse and genuine questions in the same thread, and working through them one account at a time is slow. Dinopix brings the comments from every linked Instagram account into one list, so your team can answer or hide them, and ask customers to message you when a conversation needs to go private.
@mia.eats
InstagramReel · Weekend brunch
"Is this on the menu every day?"
@jordan_k
InstagramPost · New linen range
"Do you ship to Perth?"
What you can do with Instagram comments in Dinopix.
Read and reply to comments on your posts and reels, from every linked account.
Hide a comment from everyone but its author, and unhide it if you change your mind.
A draft in your brand voice for any comment, ready to edit or send.
Direct messages land in the shared Inbox, alongside Messenger.
Assign comments to a teammate and see what is still open.
Instagram comes through the Facebook Page it is linked to.
@angry.reviewer
"Worst brunch in town, avoid!!"
Hide
Only the author still sees it. Usually draws less attention.
Delete, in Instagram
Not a Dinopix action. If it must go for good, delete it in the Instagram app.
Public reply
"My order arrived damaged." · @leah.s
Sorry to hear that, Leah. Send us a DM with your order number and we'll sort it out.
Inbox
Leah S.
Here's my order number, #2231
Facebook connected
Bloom Cafe Surry Hills
Instagram @bloomcafe.surryhills
Bloom Cafe Newtown
Instagram @bloomcafe.newtown
No separate Instagram login. Comments sync alongside Facebook.
Usually hide it. A hidden comment stays visible to the person who wrote it but disappears for everyone else, which tends to draw less attention than a deletion they notice. Dinopix hides and unhides comments; it does not delete them. If a comment must go for good, delete it in the Instagram app.
No. Instagram comes through your Facebook connection: link your Instagram professional account to a Facebook Page, connect Facebook once, and the Instagram account is found automatically. Personal Instagram accounts are not supported.
Not yet. Private replies need messaging permissions Meta has not approved. Reply publicly and ask the person to send you a DM; when they do, the conversation arrives in your Dinopix Inbox, where your team can pick it up.
Yes. Comments can be assigned to a teammate so they appear in that person's My Work, and view-only members can read without replying. The number of users depends on your plan.
Yes. The Free plan covers one Facebook Page with its linked Instagram account, plus one Google listing and 5 AI replies a month. Paid plans add more locations, users and AI replies.
More on Instagram, Facebook and replying with Dinopix.