How It Works
When you click "AI Suggest" on a comment or in the Inbox, AI reads the conversation context and your brand voice settings to draft a relevant reply.
Setting Up Brand Voice
- Go to Settings > AI & Brand Voice
- Select your preferred Tone of voice (Professional, Friendly, Casual, Formal, or Empathetic)
- Add Brand context: describe your brand personality, values, or specific instructions
- Click Save Brand Voice
Each business has its own brand voice, so replies match each brand's personality.
AI Suggested Reply
Brand Voice Settings
Tone of Voice
ProfessionalFriendlyCasualEmpathetic
Brand Context
"We're a local coffee shop known for quality..."
AI Suggested Reply
"Hi James! We're so sorry about the wait. That's not the experience we want for you. We'd love to make it right. Your next coffee is on us! Just mention this comment when you visit."
Send ReplyEditRegenerate
Tips
- The more specific your brand context, the better the AI suggestions will be
- Always review and edit AI suggestions before sending. They're drafts, not final responses
- The AI distinguishes between comments and reviews, adjusting its approach accordingly