Managing Reviews
Replying, hiding, private messages, and AI suggestions
6 articles
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- Replying to Comments & ReviewsReply publicly to Facebook comments and reviews, use AI suggestions, and hide comments you do not want shown.
- AI Suggested Replies & Brand VoiceHow AI drafts reply suggestions from your brand voice settings, and how to tune the tone so replies actually sound like you.
- Replying to Reviews AutomaticallySet up AI auto-reply: choose which ratings to answer, whether to approve first, where it applies, and when it runs.
- Approving a Drafted ReplyHow the approval email works, why opening it never publishes anything, and what to do if the link has expired.
- Replying as a Health PractitionerHow Dinopix keeps replies to patient reviews within Ahpra advertising rules, and what to avoid when you write a reply yourself.
- How Sentiment Is Worked OutWhere the positive, neutral and negative labels come from, why some older reviews have none, and how to analyse them.