Managing Reviews
Replying, hiding, private messages, and AI suggestions
6 articles
/
- Replying to Comments & ReviewsFind the reviews and comments waiting for a reply across every platform, then reply, edit, delete or hide them in one place.
- AI Suggested Replies & Brand VoiceGet AI reply drafts in your brand voice and set its tone, spelling and phrases to avoid, with 5 AI replies a month on Free and brand voice from Starter.
- Replying to Reviews AutomaticallySet up auto-reply (Starter and up) to draft replies for your approval or send your own wording automatically, for the star ratings you choose.
- Approving a Drafted ReplyHow the approval email works, why opening it never posts anything, how to change a draft first, and what to do if the link has expired.
- Replying as a Health PractitionerHow Dinopix keeps replies to patient reviews within Ahpra advertising rules, and what to avoid when you write a reply yourself.
- How Sentiment Is Worked OutWhere the positive, neutral and negative labels come from, why some older reviews have none, the newest 100 limit on Free, and how to analyse the rest.