Reviews and member feedback for every club.
Members review the cold showers, the crowded 6pm slot and the broken treadmill, often on Instagram as much as Google. Dinopix brings every club's reviews and comments into one feed, drafts replies in your voice, and measures member satisfaction by club so you can fix things privately first.
"Great coaches and the 6am classes are always full of energy."
Replied
"Showers at the Newtown club were cold again this week."
Needs a reply
"Is the new strength area open on weekends?"
Needs a reply
One place for every club's reviews, comments, messages and member feedback.
Reviews, post comments and Instagram comments from every club in one feed.
Draft a reply in seconds, or let 5-star reviews be answered automatically.
Survey members and see the score for each location, so you know which club needs attention.
With Surveys Pro, a survey link or QR code per club, so answers land under the right location.
An unhappy score creates a task for your team. It never changes who is asked for a review.
An email the moment a review lands at or below the star rating you count as negative.
By location
Reception QR code
Each club has its own link, so answers land under the right location.
Chris D. scored 4
Detractor"Too crowded after 5pm and two treadmills have been broken for weeks."
Task: follow up with Chris D.
Assigned to Mia, Newtown club manager
Every member gets the same review request, whatever they scored.
Yes. Instagram comes in through the Facebook page it is linked to, so comments on your posts land in the same feed as Google and Facebook reviews, and direct messages land in the shared inbox. Instagram Business accounts are supported; personal accounts are not.
Send your NPS survey to a selection of members from your customer list, for example after importing them from a spreadsheet. With Surveys Pro you can also share a survey link or print its QR code for the reception desk, with a link for each club so answers land under the right location.
No, and Dinopix will not do it. Choosing who to ask based on how they feel is review gating, which Google forbids. Every member is asked the same way. What a survey score does is flag unhappy members so your team can follow up with them privately.
Yes. Each club is its own listing. Filter reviews by club, compare ratings side by side, and group clubs by region or brand so the dashboard shows each group’s average rating and review count.
The Free plan covers one Google listing and one Facebook page with its Instagram account. Starter adds more platforms and email alerts, Growth covers up to 5 locations with the customer CRM, and Scale includes 25 locations with review requests and NPS automation built in.
More on how Dinopix handles reviews for businesses like yours.