How Instagram Connects
Instagram comes through your connected Facebook account, so your Instagram professional account must be linked to a Facebook Page. There's no separate Instagram login.
What You Can Do
- Read and reply to comments on posts and reels
- Hide or unhide comments
Instagram direct messages are not in the Inbox yet, and posts that tag or mention your account are not brought in. Only comments on your own posts and reels arrive.
Replying Publicly
A public reply appears under the comment. Replying privately by direct message is not available yet: it needs messaging permissions Meta has not approved. When you need an order number or want to resolve a complaint out of public view, ask the person to message your Facebook Page. Messenger conversations arrive in your Inbox.
Hiding vs Deleting
Hiding leaves the comment visible to its author but hidden from everyone else, which usually draws less attention than deletion, and you can unhide it later. Dinopix doesn't delete comments. If a comment has to go for good, delete it in the Instagram app; deleting is permanent.
Permissions
Private replies need messaging permissions from Meta that are still pending, so they are not available on any account yet. Comments and hiding work regardless.