No $300-per-location bills. No hidden fees. No sales calls required. Start free and upgrade as you grow.
Free forever
Google, Facebook and Instagram in one inbox. No credit card.
For solo operators managing one location across all platforms.
Up to 5 locations, plus the customer CRM and store sync.
25 locations included, then billed per location, with a team and CRM automation.
Unlimited locations, API and webhooks, audit log, and dedicated support.
Start on the free plan and upgrade any time. Change or cancel from your dashboard.
Prices exclude GST. Australian customers pay 10% GST at checkout.
Multiple businesses from one account, with client logins and CRM automation.
Already included on Scale, Agency and Enterprise. Add it to Growth for:
Added to your existing subscription and billed prorated. Cancel any time.
This is the outbound email automation, not extra CRM. The customer CRM itself (contacts, companies, orders, cases and notes, plus Shopify/WooCommerce sync, web forms and CSV import) is included from Growth up and is never charged separately.
Already included on Enterprise. Add it to Growth, Scale or Agency for:
Includes Review Requests & NPS Automation, so on Growth it replaces it rather than adding to it.
Everything in Review Requests & NPS Automation, plus surveys you design yourself.
| Feature | Free | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Businesses | 1 business | 1 business | 1 business | 1 business | Unlimited businesses |
| Locations | 1 Google listing + 1 Facebook page (Instagram included) | 1 location | Up to 5 locations | 25 locations, then +US$4/mo each | Unlimited locations |
| Connected Platforms | Google, Facebook + Instagram | Google, Facebook + Instagram, TikTok, Judge.me, Trustpilot, ProductReview | Google, Facebook + Instagram, TikTok, Judge.me, Trustpilot, ProductReview | Google, Facebook + Instagram, TikTok, Judge.me, Trustpilot, ProductReview | Google, Facebook + Instagram, TikTok, Judge.me, Trustpilot, ProductReview |
| Review Sync | Every review imported, AI sentiment on your newest 100 | Unlimited review syncing | Unlimited review syncing | Unlimited review syncing | Unlimited review syncing |
| AI Reply Suggestions | 5 AI replies/month | 50 AI replies/month | 250 AI replies/month | 1,000 AI replies/month | Unlimited AI replies |
| Team Members | 1 user | Up to 2 users | Up to 5 users | Up to 15 users | Unlimited users |
| Analytics | Basic (ratings overview) | Full analytics | Full + sentiment and topics | Everything in Growth + scheduled email reports and saved views | Everything in Growth + scheduled email reports and saved views |
| Inbox & Messaging | View conversations | Full inbox | Full inbox | Full inbox | Full inbox |
| Notifications | In-app only | In-app + email alerts | In-app + email alerts | All + negative review priority | All + negative review priority |
| Brand Voice Settings | |||||
| CSV & PDF Export | |||||
| AI Sentiment Insights | |||||
| Priority Support | |||||
| Social Listening (mentions) | |||||
| Customer CRM (contacts, companies, orders) | |||||
| Shopify & WooCommerce Sync | |||||
| Web Forms & CSV Import | |||||
| Review Requests & NPS Automation | Review requests & NPS (add-on) | ||||
| REST API | |||||
| Outbound Webhooks | |||||
| Audit Log |
Yes. The Free plan is free forever: one Google listing and one Facebook page, with its Instagram account included. Every review is imported, with AI sentiment on your newest 100 reviews and 5 AI replies a month. No credit card required.
Google, Facebook and Instagram. Instagram comes with the Facebook page it is linked to, so there is nothing extra to connect. TikTok, Judge.me, Trustpilot and ProductReview unlock on Starter and above.
A location is a single business listing, for example a cafe with one address. If you have 3 branches, that's 3 locations.
Yes. Upgrade or downgrade anytime from your dashboard. Changes take effect immediately, and we prorate the difference.
No. Many review platforms quote a price per location, so the bill grows with every branch. Our plans bundle locations instead: Starter covers 1, Growth up to 5, Scale includes 25 and then adds US$4 (A$5 + GST) a month for each extra location, Agency gives every client business unlimited locations, and Enterprise is unlimited. The most you will ever pay for one more location is US$4 (A$5 + GST).
Google Business Profile reviews, Facebook reviews and comments, Instagram comments and direct messages, ProductReview.com.au, Trustpilot, Judge.me and comments on your TikTok videos. ProductReview emails its reviews straight to your Dinopix address, and Trustpilot reviews arrive by forwarding the Trustpilot notification emails to yours.
You can still write manual replies. The AI suggestion button will show an upgrade prompt. Your existing AI replies are never lost.
Annual billing saves you about 20% compared to monthly. You're billed once per year at the discounted rate.
Yes. Use the currency toggle above to switch between USD and AUD. Billing is in the currency you select at checkout.
No. Prices exclude GST. Australian customers pay 10% GST at checkout. GST follows your billing address, not the currency you choose, so an Australian business paying in USD pays it too. Every invoice shows our ABN and the GST charged. Customers outside Australia are not charged Australian GST.
Yes, from the Growth plan up, at no extra cost. You get contacts, companies, orders, cases and notes, with every review, comment and message linked to the customer who sent it, so you can see someone's order history before you reply. Store sync, web forms and CSV import are included too. Free and Starter are review management only. The only paid extra is the Review Requests & NPS Automation add-on, which is a separate thing. See below.
Yes, on Growth and above. Connecting a store syncs your customers and their order history into the CRM automatically, and keeps it up to date with live webhooks. WooCommerce connects in a click; for Shopify you request setup from inside Dinopix and we build the store app for you. You can connect both at once. Customers who exist in each are matched by email into a single contact. Website forms and CSV imports are included too.
When an order is marked delivered, Dinopix can email that customer asking for a review, or send an NPS survey to measure satisfaction and follow up privately with anyone unhappy. It's included on Scale, Agency and Enterprise. On Growth it's the Review Requests & NPS Automation add-on. See the pricing above. It's added to your existing subscription and billed prorated, and you can cancel it any time without changing plans.
The CRM is where your customer data lives: contacts, companies, orders, cases and notes, kept up to date by your store sync, web forms and imports. That's included from Growth up. The automation add-on is what acts on that data: it sends the review request or NPS survey once an order is marked delivered. You can use the CRM without it; it just means you send review requests by hand.