Instagram, messages and Google reviews for salons, barbers and spas.
For a salon, the conversation happens under the photo of last week's colour as much as on Google. Dinopix brings Instagram comments, direct messages and reviews together, drafts replies in your salon's tone, and lets you hide the spam that lands on your best posts.
"Obsessed with this colour, who did it?"
Needs a reply
"Best cut I have had in years and the head massage was a bonus."
Replied
"Do you do lash lifts at the Glebe salon?"
Needs a reply
Every comment, message and review, answered in the way your team actually talks.
Comments on posts and reels sit in the same feed as your Google reviews.
Instagram messages and Messenger in one inbox the whole team can work from.
Pick a casual or friendly voice and describe your salon, so drafts sound like you.
Hide spam and abuse from your posts without deleting the conversation.
Add words like discount to your never-say list and no draft will offer one.
Each salon is its own listing, so you can see which one clients rave about.
Suggested reply · Casual
Hi Zoe, thanks for getting in touch! Which day suits you best, and is it a full colour or a touch-up? Let us know and we'll check.
"Cheap lash extensions, DM us now!!"
"Is this the balayage you did at the Newtown salon?"
A hidden comment stays visible to the person who wrote it.
Tone of voice
Brand context
Never say
Not yet. Replying privately to a commenter needs a messaging permission Meta has not approved for Dinopix. Reply publicly and invite the person to message you; when they do, the conversation lands in your Dinopix inbox alongside your other messages.
No, booking systems are not connected. On Growth and above you can import your client list from a spreadsheet export, matched on email, and send a review request from any client’s profile when the moment is right.
Hide spam and abuse. A hidden comment stays visible to the person who wrote it, so it draws less attention than a deletion, and you can unhide it later. Dinopix hides comments but does not delete them; if one must go for good, delete it in the Instagram app. A genuine complaint usually deserves a calm public reply instead, because other followers can see how you handle it.
Instagram comes in through the Facebook page it is linked to, so it needs to be an Instagram professional account connected to that page. Personal accounts are not supported.
The Free plan covers one Google listing and one Facebook page with its linked Instagram. Starter adds your brand voice, more AI replies and email alerts, and Growth covers up to 5 salons with the customer CRM.
More on how Dinopix handles Instagram and reviews for appointment businesses.