Find What Needs a Reply
Every review and comment from every connected platform lands on the Reviews & Comments page. To see only the ones still waiting for an answer, click the waiting for a reply count next to the total at the top of the page (for example "9 waiting for a reply"). It shows every listing's unreplied reviews and comments in one list. You can also set the status filter (All Status) to Unreplied.
See Comments by Post
Click By Post at the top of Reviews & Comments to group Facebook, Instagram and TikTok comments under the post or video they were left on. Each post shows how many comments still need a reply (for example "2 unreplied"). Expand a post to reply in place: your reply appears under the comment as soon as you post it, and the count drops.
Narrow the List
The bar above the list narrows it by platform, listing or group, type, star rating, reply status, work status and Assigned to me, with a search box and, on a computer, a date range. Filters you set work together.
- Nothing matches: the list says No reviews match these filters and shows each filter you set as a chip. Click a chip to remove just that filter, or click Clear filters to remove them all.
- Clear all, at the end of the filter bar, and Clear filters also reset the listing or group, so you are back to every review for the business.
- In By Post, only the listing or group applies. The other filters are hidden there and don't narrow the posts.
Reply
- Click Reply under the review or comment.
- Write your answer in the box, or pick a tone next to AI reply (Professional, Friendly or Apologetic) to get a draft in your brand voice (see AI Suggested Replies & Brand Voice). On the Free plan, a line beside the tones shows how many of your 5 AI replies are left this month.
- Post it. The button names the platform the reply goes to, and the line beside it says who it posts as, for example "Posts publicly on Google as Coastal Brew Co.":
- Facebook, Instagram and TikTok comments: Post to Facebook (or Post to Instagram, or Post to TikTok) publishes your reply under the comment straight away. Save without posting, next to it, keeps the reply in Dinopix only.
- Google and Judge.me reviews: Post to Google or Post to Judge.me publishes the reply on the platform. There is no save-only option for these reviews.
- Facebook recommendations: Dinopix cannot post a reply to these yet, so the button reads Save reply and keeps the reply in Dinopix only. To answer publicly, reply to the recommendation on Facebook itself.
- ProductReview and Trustpilot: neither lets anyone post a reply for you, so the button under the review reads Draft Response. Write it and click Save & copy to keep it and copy it to your clipboard. Then click Reply on ProductReview (or Trustpilot) to open the original review, log in to your account there if you aren't already, and paste and post your reply. After saving, the review keeps Copy Response and Reply on buttons, so you can come back to it later.
To close the reply box without sending, press Esc or click the X at its top right.
"Good coffee but waited 20 minutes for a simple order."
Hi James, sorry about the wait. That's not what we want for you. Next time you're in, ask for the manager and your coffee is on us.
After You Reply
Your reply shows under the review. When it was published, it is marked Your reply, posted to the platform, for example "Your reply, posted to Google". Click Edit to change it, or Delete to remove it. Deleting a posted reply also takes it off the platform, and can't be undone.
Instagram has no way to edit a comment, so Instagram replies have Delete but no Edit. Judge.me and TikTok don't allow a posted reply to be changed at all, so change it on the platform itself.
Hiding Comments
On Facebook, Instagram and TikTok comments, click Hide to take a comment out of public view. A hidden Facebook comment is still visible to the person who wrote it and their friends. The card is marked Hidden; click Unhide to put it back. Hide is only offered on comments, not on reviews.
Private Replies (not available yet)
Replying privately to a commenter by Messenger needs a permission Meta has not yet approved for Dinopix, so there is no Reply Privately button for now. To take a conversation out of public view in the meantime, reply publicly asking the person to message your page, and pick it up in your Inbox when they do.