Public Reply
On the Reviews & Comments page, click Reply under any comment. Your reply will be posted publicly on Facebook as a response from your page.
Private Replies (not available yet)
Replying privately to a commenter by Messenger needs a permission Meta has not yet approved for Dinopix, so there is no Reply Privately button for now. To take a conversation out of public view in the meantime, reply publicly asking the person to message your page, and pick it up in your Inbox when they do.
AI Suggested Replies
Click AI Suggest to have AI draft a reply based on the comment content and your brand voice settings. You can edit the suggestion before sending.
Set your preferred tone in Settings > AI & Brand Voice.
"Good coffee but waited 20 minutes for a simple order."
Hiding Comments
Click Hide to hide a comment on Facebook. Hidden comments are only visible to the author and their friends. Click Unhide to make it visible again.