Generate on-brand replies in seconds, not minutes.
Dinopix drafts a reply to any review, comment or message in your brand voice, using the full review text, the star rating and the platform it came from. Send it with one click, edit it first, or switch on auto-reply and choose, rating by rating, what gets sent and what waits for your approval.
AI replies today
Tone: FriendlyGrace T. · Google
"Best flat white in the area, and so friendly."
Sent automaticallyOwen M. · Facebook comment
"Booked a table and still waited 30 minutes."
Emailed for approvalLily R. · Instagram comment
"Is the lemon tart back this weekend?"
AI suggestion readyEverything you need to manage this area of your online reputation.
Professional, friendly, casual, formal or empathetic, plus your own brand context so drafts sound like you.
Each business keeps its own voice, spelling and rules, so an agency or group never mixes them up.
Send 5-star replies automatically and hold anything lower for approval. Every rating is your call.
Drafts arrive by email with the review alongside. Approve, edit or discard, even from your phone.
List phrases a reply must never contain. Drafts are checked after writing and rejected if one slips in.
For health practices, drafts stay non-clinical and every auto-reply waits for a person to approve it.
Sophie L.
Google · Surry Hills
"Lovely brunch and the staff were great, but we waited 25 minutes for coffee."
AI draft · Friendly
Thanks so much, Sophie. We're glad you enjoyed brunch and the team. Sorry about the wait for coffee, that's not what we want for you, and we've passed it on. Hope to see you again soon.
Tone of voice
Brand context
Never say
A draft offered a "full refund", so it was rejected and rewritten.
For each rating
Wait before replying
1 hour
Quiet hours
9pm to 7am
Only if you choose that. Auto-reply starts switched off, and for each star rating you decide whether to skip it, draft a reply for your approval, or send automatically. Suggested replies you generate yourself are never sent until you press send.
Replies publish directly to Google and Judge.me reviews and to Facebook, Instagram and TikTok comments. Facebook recommendations show in Dinopix too, but you reply to those on Facebook itself. Auto-reply only offers platforms that accept published replies, because a reply that never reaches the customer is worse than none. TikTok replies are never automatic: someone on your team writes or approves every one. For Trustpilot and ProductReview, Dinopix drafts the reply for you to post on the platform.
The Free plan includes 5 AI replies a month, Starter 50, Growth 250, Scale 1,000, Agency 1,500 and Enterprise unlimited. When you reach your limit you can keep writing replies yourself. Auto-reply is available from Starter.
Give the AI your brand context and a never-say list, choose the spelling you use, and set a short delay so replies do not appear seconds after a review. For anything below 4 stars, drafting for approval lets a person add the detail that makes a reply feel genuine.
Tell Dinopix your practice is Ahpra-regulated and drafts never mention symptoms, treatment or results, drafts that still do are held back, and every auto-reply waits for a person to approve it. You remain responsible for what your practice publishes.
Dinopix Reviews is a complete reputation management platform.