Creating Your Account

Sign Up

Go to reviews.dinopix.ai/signup. You have two ways in:

• Continue with Google. The quickest way. Google has already confirmed your address, so there is no confirmation email to wait for.
• Sign up with email. Enter your name, email and a password of at least 8 characters, complete the quick human check, and click Create account.

The free plan needs no credit card.

Above the buttons there is an optional box: Send me the monthly Dinopix newsletter (tips on getting and replying to reviews). Unsubscribe any time. It starts unticked, and you are only added if you tick it. Leaving it unticked is your answer, so we do not ask again in the app. It works the same for Google and for email. You can change your mind later in Settings > Notifications, or with the unsubscribe link in any newsletter.

Under each button the page says By creating an account, you agree to our Terms and Privacy Policy, with links to the Terms and the Privacy Policy. The same line is under Continue with Google on the sign-in page, because that button also creates an account if you do not have one. This is separate from the newsletter box: agreeing to the terms never signs you up for emails.

Confirm Your Email

If you signed up with email, we send you an email from Dinopix Reviews (support@dinopix.com.au) with a Confirm email button and an 8-digit code. Use either one:

• Click Confirm email in the email, or
• Type the code into the box on the Check your email screen and click Confirm. The code is handy when the email is on your phone and Dinopix is open on your computer.

The link and the code both work for 1 hour. Sending a new email replaces the old one, so always use the latest email.

Didn't Get the Confirmation Email?

• Check your spam or Promotions folder for an email from Dinopix Reviews (support@dinopix.com.au). It can take a minute or two to arrive.
• Send it again. Click Resend confirmation email on the Check your email screen. You can ask for a new one once a minute. Until then the button shows how long is left.
• Signing in before confirming shows Confirm your email first on the login page. You can enter the code there, or resend the email from the same panel.
• Forgot to finish? If your address is still not confirmed about 24 hours after you signed up, we send one reminder email. It takes you to the login page, where you can resend the confirmation and finish.
• "We can't send more emails right now. Try again later, or continue with Google." Our email sending limit has been reached for the moment. Wait a while and resend, or sign up with Google instead.
• "Couldn't load the security check. Disable your blocker for this page, or continue with Google." An ad or script blocker stopped the human check from loading, so the form cannot be sent. Allow the page in your blocker and reload, or use Google.
• "That code didn't work." It may have expired, or a newer email replaced it. Use the code from your latest email, or resend.

Create Your Business

Once you're signed in and confirmed, onboarding starts with Connect your Google Business Profile. For your first business you don't type a name: when you connect Google, Dinopix names your business from the listing you pick.

1. Click Connect Google
2. Sign in with the Google account that manages your Business Profile, and allow access
3. Back in Dinopix, confirm your listing (Is this your business?) or choose one if you manage several (Which listing is your business?), then click Use this listing

Your business is set up with the listing's name, and your existing Google reviews start importing straight away. If the Google account you signed in with manages no listings, click Use a different Google account and pick the one that does, such as a work or agency login. Connecting Google Business Profile shows how to check which account manages your profile.

While the import runs, Reviews & Comments shows Importing your Google reviews. It can take a few minutes, your reviews appear on their own, and you don't need to stay on the page. Under While you wait, Set up your brand voice tells the AI how your business talks, so your first suggested reply sounds like you.

Naming your business yourself

If you choose anything other than Google (Facebook, a paid platform or Skip for now), Dinopix asks What's your business called? first, because what you connect needs a business to go in. Only the name is needed:

• Business name (required)
• Industry (optional, but it helps the AI write better replies). Healthcare businesses are also asked whether they're registered with Ahpra. If you say yes, AI replies stay away from anything clinical and auto-reply always waits for your approval.
• Website (optional)

The button then takes you on to where you were going, for example Continue to Facebook or Continue to your dashboard. Click Back to return to Connect Google. You can add the rest of your details later in Settings.

Connect Your First Platform

Connect Google is the main option. The other choices are on the same screen, below it:

• Use Facebook and Instagram instead. After you name your business, this opens Settings > Connected Accounts so you can connect Facebook. Instagram accounts linked to your Facebook Pages come in with it.
• More on paid plans. Opens ProductReview, Trustpilot, Judge.me and TikTok. On the free plan they are marked Paid plans, and clicking one takes you to your plans so you can upgrade. On a plan that includes them, click Connect.
• Skip for now. Name your business and go straight to your dashboard. Until something is connected, the dashboard and Reviews & Comments show the same Connect Google card, and you can connect any platform later from Integrations > Platforms.

The free plan includes Facebook, Instagram and Google.

Multiple Businesses

You can manage multiple businesses from one account. Add more businesses in Settings > Businesses with Add business. A second business starts with its details (name, industry and website), which you type in; its Google listing doesn't name it. Then connect its platforms from Integrations > Platforms. Switch between them from the business switcher at the top of the sidebar.