Find Your Newest Review
Once a platform is connected, the dashboard shows a Getting set up card for your business's first 14 days. Beside its steps is a review still waiting for a reply, in the customer's own words. It comes from a platform Dinopix can post to: Google reviews, and Facebook, Instagram and TikTok comments.
Click Reply to the reviewer's first name (for example Reply to Sophie). The review opens on Reviews & Comments with the reply box ready. See all N waiting opens every review and comment still waiting for a reply.
If nobody on your account has replied after you connect, we send one email whose Reply to button opens the same review. It comes 1 to 7 working days after your first connection and is sent once, with no reminders.
Draft Your Reply
- Pick a tone next to AI reply: Professional, Friendly or Apologetic. The AI reads the review and writes a draft. You can also write your own.
- Read the draft and change anything that doesn't sound like you. A quick, personal reply helps more than a perfect one.
The free plan includes 5 AI replies a month. See AI suggested replies for brand voice settings.
Post It
Press Post to Google (or Post to Facebook, Instagram or TikTok). The line beside the button shows who the reply posts as, for example your business name on Google. Nothing goes public before you press it.
After You Post
Your reply shows under the review in Dinopix, headed Your reply, posted to Google. Google checks replies before showing them, which usually takes up to 10 minutes, so if it isn't on Google straight away, give it a few minutes.
The Reply to your first review step on the dashboard is done once your first reply is posted from Dinopix. For more, see Replying to comments and reviews.
Show me in the app: while the Getting set up card is showing, a 4-step tour of your dashboard that ends on your newest review waiting for a reply (otherwise 3 steps, ending on the notification bell). Team members and clients get the Reviews & Comments tour instead. See Guided tours.