Connecting
Google connects from the business it belongs to. Choose that business in the switcher at the top of the sidebar first.
- Press Connect Google. You'll find it on the dashboard card while nothing is connected yet, on the Google card in Integrations, on Google in Platforms, and in Listings > Add.
- Sign in with the Google account that manages your Business Profile, and allow access.
- If that account manages more than one listing, Dinopix asks Which listings belong to your business. Nothing is ticked for you: tick the ones whose reviews you want here and press Add 1 listing to your business (the number counts your picks). The rest stay on Google, and you can add them to another business later. If the account manages just one listing, it's added straight away.
- You're taken back to the page you started from. On the dashboard, Listings, Platforms and Integrations a message says your business is connected to Google, and your reviews start importing.
In the list, a listing this business already has shows Already in its name, ticked and locked. A listing another business has shows Already in that business and can't be picked here. If a listing you tick looks like a place this business already has, such as the same shop from Facebook, Dinopix asks you to confirm it with Same place as before importing.
Only owners and admins can connect Google. Other teammates see who to ask instead.
Placing listings across several businesses
If one Google login manages listings for several of your businesses, such as an agency login, you can place them all at once from Settings > Connected Accounts:
- Click Connect Google on the Google card (Refresh Locations once you've connected), and sign in.
- On Choose where these belong, pick a business for each listing. Nothing is filled in for you, and a listing left on Don't import stays out.
- Click Import.
Setting up a new account
A new account opens on Connect your Google Business Profile. Press Connect Google and sign in. Dinopix then asks Is this your business? (one listing) or Which listing is your business? (several). Pick it and click Use this listing, and your business is named from the listing. See Creating Your Account.
From a setup email
New accounts that haven't connected a review platform yet get up to three short setup emails from Daniel at Dinopix (support@dinopix.com.au). They go to the account owner, and you can reply to any of them with a question.
- The first arrives about 2 hours after you confirm your email address. If you signed up with Google, that is about 2 hours after you signed up.
- The second comes 2 working days after you confirmed, with the usual reasons people get stuck.
- The third comes 6 working days after you confirmed and offers a 30-minute call to set it up with you. It is the last one.
They are only sent between 8am and 8pm in your time zone, so an email that falls due in the evening comes the next morning. Working days are Monday to Friday. These three stop on their own as soon as anything is connected: Google, Facebook or any other platform. ProductReview and Trustpilot count once the first review email reaches your Dinopix inbox address.
After you connect, there is one more kind of setup email, about a review that is waiting for a reply. It comes 1 to 7 working days after your first connection, between 8am and 8pm, and only if a Google review or a Facebook, Instagram or TikTok comment is waiting and nobody on your account has replied to a review from Dinopix yet. Its button opens that review on Reviews & Comments with the reply box ready, the same as the Getting set up card on your dashboard. See Replying to Your First Review. It is sent once, with no reminders.
The Connect Google button in the email opens the dashboard of the business the email is about, with Connect Google ready to press. It doesn't start the Google sign-in by itself: press Connect Google when you're ready, then follow the steps above. If your account doesn't have a business yet, the button opens setup instead, which starts with Connect your Google Business Profile and names your business from the listing you pick. See Creating Your Account.
To stop the setup emails, click Unsubscribe from setup emails at the bottom of any of them, then click Unsubscribe from setup emails on the page that opens. Opening the page alone changes nothing. Review alerts, digests and account emails are not affected.
Which Google account manages your profile?
Dinopix can only see listings that the Google account you sign in with owns or manages. To check who has access:
- Sign in to Google with the account you think manages the listing, and open your Business Profile (search for your business name on Google, or open it in Google Maps)
- Click More (the three-dot menu), then Business Profile settings
- Click People and access to see every owner and manager
If your listing doesn't open for that account, try your other Google accounts, such as a work login or one an agency set up for you. If someone else owns the listing, ask an owner to add you as an owner or manager in People and access, then connect with your own account. Google explains the roles and how to invite someone in Manage your Business Profile owners and managers.
Which business each listing belongs to
Each Google listing belongs to one business in Dinopix. To check a business's listings later, or add one you missed, open that business's Listings, press Add, then Connect Google. You sign in again and see the same list, with the listings already here ticked and locked. Multi-site businesses can group locations together for combined reporting.
Switching to a different Google account
Each person connects one Google account. To switch to another, go to Settings > Connected Accounts, click Disconnect on the Google card, then press Connect Google with the new account and pick your listings. Disconnecting removes your Google location assignments for every business, and your synced reviews are kept.
Replying
Replies written in Dinopix post to Google directly. AI suggestions work the same way they do for Facebook: pick a tone, review the draft, then press Post to Google.
Common Problems
- "No listings on that Google account": the Google account you signed in with doesn't own or manage any Business Profile listing. Click Use a different Google account and pick the one that does, such as a work or agency login. Which Google account manages your profile? above shows how to check, and the screen's Watch how to connect Google link opens this article's video.
- Reviews aren't updating: click Sync Reviews on the Google card in Platforms and check the message under it.
- "Google needs you to choose this place's listing": your login is fine. Dinopix couldn't tell which of your Google listings the place is, so you pick it: press Connect Google in Listings > Add and tick it, or use Refresh Locations in Settings > Connected Accounts. See Sync Not Working for the steps.
- A reply didn't post: Google occasionally rejects replies that breach its content policies. Rewrite and try again.
When Google connecting is refused
If connecting stops, the screen says why, and nothing in Dinopix is changed:
- "That is a different Google account": you already connected Google with another account, and this one doesn't manage those listings. Click Use a different Google account and sign in with the account you connected before, or switch accounts as described above.
- "Business Profile permission needed": Google's permission screen had the Business Profile box unticked. Click Try again and keep that box ticked.
- "Google access was not granted": Google didn't give Dinopix lasting access. Click Try again and approve access.
- "Google didn't answer in time" or "Please try again": Google didn't return your listings just then, or two sign-ins finished at once. Wait a minute and click Try again.
- "More than one Google connection": your account has two Google connections. Contact support at support@dinopix.com.au and we'll sort it out.
- "Something went wrong on our side": a problem at Dinopix. There is nothing for you to do: we've been alerted and are fixing it.