Sync Not Working

What to check when reviews or comments stop syncing: connection status, expired tokens, large pages and Instagram limits.

Check Your Connection

Go to Platforms: verify your platform is listed under "Connected"
Check the "Last synced" timestamp. If it's very old, syncing may have stopped
Try clicking Sync Reviews manually

Token Expired

If your Facebook token expired, go to Settings > Connected Accounts and click Refresh Pages to re-authenticate.

Large Page Sync

Pages with thousands of posts may take several minutes to sync. The sync toast will show "running in background" for long syncs. This is normal. Check back after a few minutes.

Connections

Platform Connections

Coastal Brew Coffee Co.

Connected · Last synced 2 minutes ago

Sync Reviews

Coastal Brew - CBD

Connected · Last synced 2 minutes ago

Sync Reviews

Coastal Brew Roasters

Sync failed · Last synced 3 hours ago

Sync Reviews

Instagram Comments

Instagram comment syncing requires an Instagram Business account linked to a Facebook Page via Meta Business Suite. Personal Instagram accounts are not supported.

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