Troubleshooting

Common issues and how to fix them

3 articles

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Sync Not WorkingWhat to check when reviews or comments stop syncing: connection status, expired tokens, large pages and Instagram limits.
Facebook "Something Went Wrong" ErrorWhy Facebook shows a Something Went Wrong message when you connect, the usual causes behind it, and the steps that clear it.
Customers or Orders Aren't AppearingWhat to check when store customers or orders are not reaching your CRM: connection status, manual sync, plan and history limits.

Other topics

Getting Started Facebook & Instagram Managing Reviews Analytics & Reports Settings & Configuration ProductReview Social Listening Inbox & Messages Listings & Locations Customers & CRM Store Integrations Review Requests & NPS Team & Permissions API, Webhooks & Audit Security & Data