1. Check the Connection Status
Go to Customers > CRM Settings > Connected sources. A healthy source shows active and a recent "Last synced" time. An error badge shows the reason underneath.
2. Run a Manual Sync
Click Sync on the source. You'll get a banner telling you how many customers and orders came through, or a specific error if it failed.
3. Check Your Plan
The CRM requires Growth or above. On lower plans you'll see an upgrade prompt instead of the Customers page.
4. Missing Order History
If contacts appear but with fewer orders than expected, and the store is Shopify, you're almost certainly missing the read_all_orders scope: see Shopify troubleshooting.
5. Contacts Without Email Addresses
Dinopix matches customers on email. Guest checkouts and orders without an email can't be attached to a contact and won't create one.
6. Still Stuck
Contact support with your store URL and roughly when you connected it, and we'll check the sync logs from our side.