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  • Review ManagementUnified inbox for all your reviews
  • AI ResponsesGenerate on-brand replies with AI
  • Analytics & InsightsSentiment analysis and trends
  • Inbox & MessagingMessenger and private replies
  • Customer CRMCustomers and orders behind every review
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  • Social ListeningBrand mentions from news, web and Reddit
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Help CentreReview Requests & NPS

Review Requests & NPS

Ask every customer for a review and measure satisfaction automatically

4 articles

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  • Automated Review RequestsAsk every customer for a public review automatically after delivery, and track what was actually delivered.
  • Trustpilot Review InvitationsSend review requests to Trustpilot on any Trustpilot plan, including Free, so Trustpilot invites your customers with a verified invitation.
  • NPS SurveysMeasure customer satisfaction with an NPS survey, collect comments, and route unhappy customers into a private conversation.
  • Email Templates & BrandingEdit the wording of automated emails, add your own branding and personalisation, and send a test before anything goes out.

Other topics

Getting Started Facebook & Instagram Managing Reviews Analytics & Reports Settings & Configuration ProductReview Social Listening Inbox & Messages Listings & Locations Customers & CRM Store Integrations Team & Permissions API, Webhooks & Audit Troubleshooting Security & Data

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