Review Requests & NPS

Ask happy customers for reviews and measure satisfaction automatically

3 articles

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Automated Review RequestsAsk customers for a public review automatically after delivery, send to promoters only, and track what was actually delivered.
NPS SurveysMeasure customer satisfaction with an NPS survey, collect comments, and route unhappy customers into a private conversation.
Email Templates & BrandingEdit the wording of automated emails, add your own branding and personalisation, and send a test before anything goes out.

Other topics

Getting Started Facebook & Instagram Managing Reviews Analytics & Reports Settings & Configuration ProductReview Social Listening Inbox & Messages Listings & Locations Customers & CRM Store Integrations Team & Permissions API, Webhooks & Audit Troubleshooting Security & Data