What it is
The chat button in the bottom corner of the app answers two kinds of question. On every plan it answers questions about how Dinopix works, from this help centre. On paid plans it also answers questions about the business you have open: its reviews, comments, connections and, on Growth and above, its CRM.
Why are my Google reviews not showing up?
The most common cause is that the Google location has not been assigned to a business yet. Open Platforms, then Google, and check each location has a business next to it.
Questions about how Dinopix works
Ask how to connect a platform, what a setting does, or why something looks the way it does. The answer comes from the help centre and ends with links to the articles it used, so you can open the source and check. The assistant paraphrases, and a paraphrase can drift.
Questions about your own data (paid plans)
On Starter and above you can ask things like:
- How many reviews did we get last month, by platform?
- How has our average rating moved since June?
- What are people unhappy about?
- Which reviews still need a reply?
- How quickly do we reply to Google reviews?
- Is our Facebook page connected, and when did it last sync?
How has our rating moved since July?
It dipped in July to 3.92, with 12 one and two star reviews, then recovered to 4.56 in August and 4.63 in September.
Hide the data
| Period | Reviews | Avg rating | 1–2 star |
|---|---|---|---|
| Jul 2026 | 48 | 3.92 | 12 |
| Aug 2026 | 87 | 4.56 | 9 |
| Sep 2026 | 62 | 4.63 | 5 |
On Growth and above it can also look up CRM contacts, summarise cases and report your NPS. Client guests can ask about reviews but not about the CRM.
It always answers about the business selected at the top of the app. Switch business and ask again to see another one.
Every figure comes from your data
The assistant does not estimate. It looks the figures up, and the answer quotes them. Under each answer, Show the data this is based on opens the exact table or reviews it used, with the date range. If the written answer ever contains a number that is not in that data, it says so beside the answer, and the data is the one to trust.
Long lists are capped. When there are more results than it showed, the answer says so.
Agencies and teams
The assistant answers about one business at a time: the one selected at the top of the app. The panel says which, under its title ("Answering about…"). To ask about another client, switch business and ask again.
- Each business has its own chat. Switching business shows that business's conversation, and switching back brings the earlier one back, until you reload the page or sign out, which starts every chat afresh. Answers about one client never carry over to another.
- No comparisons across businesses. It cannot total or compare figures across your clients, such as "which client has the lowest rating". Within a business it can break figures down by location.
- It sees what you can see. Owners and admins can ask about every business in the account. Members can ask only about the businesses assigned to them. Client guests can ask about their own business's reviews, but not about its CRM.
- Limits are per person, not per business. On the Agency plan each person has 150 answers and 100 questions about data a day, across all the businesses they ask about.
- When access changes, so does what they can get back. If someone is unassigned from a business or removed from the account, the assistant can no longer read back its answers in that business's chat for them, and those answers are left out of anything they send to support. Anything already on their screen stays until they reload the page.
- Chats are private. Teammates cannot see each other's conversations with the assistant.
What it cannot do
- It cannot change anything. It does not post replies, edit contacts or change settings. It can suggest wording for a reply that you then post yourself.
- It cannot see other businesses. It reads with your own access, exactly as the app does, so it sees what you can see and nothing more.
- It does not handle billing. Questions about invoices, refunds or plan changes go to a person.
Daily limits
There is a daily limit on answers, and a separate, smaller one on questions about your data, which take more work to answer. Each resets 24 hours after the first question that started it. Neither one uses your monthly AI reply allowance.
When it says it does not know
If nothing in the help centre covers your question, and it is not something your data can answer, the assistant says so rather than guessing. That is the intended behaviour: a confident wrong instruction is worse than an honest gap. Those moments are recorded so the missing article can be written.
Rating an answer, and reaching a person
Thumbs up or thumbs down rates that answer, not the assistant. A thumbs down is how we find articles that are out of date or unclear, so it is worth using.
Talk to a person instead is always visible. You never have to rate a bad answer before you can escalate. Raising a ticket sends the conversation with it, so you do not have to explain the problem twice.
What is kept
Conversations are stored against your account so support can see the context when you escalate, and so we can find questions the documentation answers badly. When an answer used your data, the figures it looked up are stored with it, so that if a number is questioned we can see exactly what the data said. Conversations are deleted 180 days after they were last used. Nothing you type here is used to reply to your customers.