Notification Types
- Email on new review/comment — receive an email when a new comment comes in via webhook
- Email on negative review — urgent email for negative sentiment comments
- In-app notifications — real-time notifications in the bell icon
Configuring
Go to Settings > Notifications to toggle each type on or off. You can also set the negative review threshold (1-3 stars).
Business Scoping
Notifications are scoped to the currently selected business. Switch businesses in the sidebar to see notifications for each one.
Settings > Notifications
Notification Preferences
Email on new review/comment
Receive an email when a new item is synced
Email on negative reviews
Urgent alert for negative sentiment items
In-app notifications
Real-time alerts in the notification bell
Weekly summary digest
Weekly email with your reputation snapshot
Email Deep Links
Clicking the button in a notification email takes you directly to that comment in the app, highlighted and ready to reply.