What We Read
From a connected store, Dinopix reads customer names, email addresses, phone numbers and order history. From the billing address we read the company name so orders can be grouped under the right business. We do not read payment details, and we never write to your store.
Why We Read It
To build your CRM: to show you who a customer is when they leave a review, to deduplicate people across sources, and — where you've enabled it — to send review requests and NPS surveys on your behalf.
What We Don't Do
We don't sell customer data, share it with third parties for their own purposes, or use it to market to your customers on our own behalf. Your customers are yours.
How It's Protected
- Encrypted in transit and at rest, including backups
- Access controlled per role and enforced at the database level
- Access to personal data is logged
- Test and production data kept separate
Deletion
You can delete a contact, disconnect a store, or delete your whole account at any time. Disconnecting a source lets you choose whether to keep or remove the records it brought in. Deleting your account is irreversible and removes your data from our systems.
If one of your customers asks you to delete their data, deleting the contact in Dinopix removes it here — you'll also need to handle it in your store, which remains the source of record.
Full Policy
See our privacy policy for the complete detail.