Key Metrics
- Total Items — total reviews and comments across all platforms
- Average Rating — average star rating from actual reviews (comments don't have ratings)
- Response Rate — percentage of items you've replied to
- This Month vs Last Month — volume trend comparison
Sentiment Analysis
AI analyses every comment and review to classify it as Positive, Neutral, or Negative. This is shown as percentages in the sentiment breakdown.
AI Sentiment Insights
On the Overall tab, the AI Insights panel provides a summary of trending themes — what customers are praising, common neutral topics, and areas of concern. It also gives an actionable recommendation.
Insights are cached and refresh when you click the Refresh button. A staleness indicator shows when they were last updated.
Analytics
Analytics Overview
7d30d90d
Total Items
284
Avg Rating
4.6
Response Rate
94%
Negative
3
Sentiment
72% Positive18% Neutral10% Negative
AI Insight
Wait times during lunch are the #1 driver of negative reviews this month.
Date Filters
Use the period filter to view analytics for This Week, This Month, Last Month, Last 3 Months, Last 12 Months, or a custom date range.