What You Get
Once connected, your Shopify customers and their order history flow into the Dinopix CRM automatically, and stay up to date as new orders come in.
Connecting
We set up the Shopify app for your store, so connecting starts with a request:
- Go to Customers > CRM Settings > Connected sources
- Click Connect a source and choose Shopify store
- Enter your store domain (e.g.
your-store.myshopify.com) and a label, plus anything we should know - Click Request setup
We build the app for your store, install it with the right permissions, and email you the credentials. When they arrive, reopen the same dialog, choose I already have credentials, paste them in, and click Connect store. The first sync starts immediately.
The Two Credentials
- Admin API access token — starts
shpat_. Required; this is what reads your customers and orders. - API secret key — optional, but it's what turns on live updates. Without it your store still imports everything, just on sync rather than within seconds of an order.
Both are safe to paste: they're encrypted at rest and never shown again once saved.
If You Already Have a Shopify Custom App
Credentials from an existing custom app work here too — paste them the same way. Make sure it grants read_customers, read_orders and read_all_orders, and that protected customer data access is approved.
read_all_orders matters. Without it Shopify only returns the last 60 days of orders, and your customers will import with truncated history. The apps we set up include it.
What Dinopix Reads
Customer names, email addresses, phone numbers and order history — read only. Dinopix never modifies your orders, products or customers, and never uses the data for marketing.