Only 60 Days of Orders Imported
The connection is missing the read_all_orders scope. Add it to your custom app's Admin API scopes, reinstall the app, paste the fresh token into Dinopix, and run a sync.
"The token lacks access to orders/customers"
The app doesn't have read_orders and read_customers, or protected customer data access wasn't approved. In your Shopify custom app, grant both scopes, approve protected customer data, reinstall, and copy a new token — the old one won't pick up the new permissions.
Nothing Is Syncing
- Check the connection shows active in Connected sources, not error
- Look at the last-synced time — if it's stale, hit Sync and watch for an error banner
- If the store password or app was changed in Shopify, the token may have been revoked; reconnect
Orders Show the Wrong Status
Shopify statuses are translated into a shared vocabulary so they line up with WooCommerce and manual orders — see how statuses are normalised. "Fulfilled" in Shopify displays as "completed" in Dinopix. That's expected, not a bug.
A Customer Is Missing
Shopify only creates a customer record when one is attached to an order or created directly. Guest checkouts without an email can't be matched to a contact. Check the order in Shopify has a customer and an email address.