For physiotherapy, chiropractic, osteopathy, podiatry and psychology practices.
Allied health groups often run several clinics and several services under one name, and only some of those services are regulated by Ahpra. Dinopix applies the testimonial safeguards business by business, measures client satisfaction per clinic, and shows which parts of the experience clients keep raising.
Josh M.
Google · Northside Physio Brunswick
"Sam was brilliant, back running after six sessions. Booking online was easy too."
AI draft
Ahpra mode onThanks so much for your kind words, Josh. We'll share them with the team, and we're glad booking online was easy.
Safeguards where your profession needs them, and the numbers a clinic group runs on.
Turn the safeguards on for regulated services and leave them off for the rest.
With the setting on, drafts never repeat a result, and drafts that do are held back.
Survey clients, see the score per clinic, and follow up privately with low scorers.
See whether booking, staff or parking draws complaints, on Growth and above.
Group clinics by region or service and filter everything by group.
On every plan, with Trustpilot, ProductReview and Judge.me from Starter.
Registered with Ahpra?
Each business answers for itself, so the safeguards apply only where they're needed.
NPS by location, last 3 months
Follow up with Mia R., who scored 3. Assigned to the Fitzroy clinic manager.
No. The Ahpra question is answered per business, so a physiotherapy or podiatry business can have it on while a remedial massage business in the same account leaves it off. The safeguards then apply only where they are needed.
Repeating or agreeing with a result in a public reply can turn the review into a testimonial in your advertising, which Ahpra does not allow for regulated health services. With the setting on, AI drafts thank the person for the team, the welcome or the booking experience instead, and drafts that still mention results are held back.
Send an NPS survey and see your score by clinic and over time, with a follow-up inbox for anyone who scores low so a team member can contact them privately. Surveys use your CRM contacts, which are included from the Growth plan; shareable survey links and QR codes per clinic come with Surveys Pro.
Yes, on Growth and above. Topics counts what reviews talk about, such as staff and service, booking and communication, or location and parking, with each topic carrying its own tone, and flags a topic drawing more complaints than before. Filter it to one clinic or a group of clinics.
Asking every client the same way is what the platforms expect. Choosing who to ask based on a survey score or how happy they seem is review gating, which Google and Trustpilot forbid, so Dinopix never does it. Low scores lead to a private follow-up, not a decision about who gets asked.
More for health practices and clinic groups.