For hotels, motels and short-stay accommodation. Read what we cover first.
Many accommodation reviews live on booking platforms, and Dinopix does not connect TripAdvisor, Booking.com, Expedia or Airbnb. What it does well is the rest: Google reviews, Facebook and Instagram, guest messages before arrival, and a clear view of what guests keep raising, across one property or many.
Not supported
Honest coverage, then everything that helps on the platforms we do connect.
Google, Facebook and Instagram connected; Trustpilot and ProductReview by email; booking sites not connected.
Every property listing in one feed, with replies posted straight to Google.
Topics shows what guests talk about and flags rising complaints, on Growth and above.
Messenger and Instagram direct messages in one inbox, assigned to the front desk.
Drafts acknowledge the feedback in your voice without promising what you have not agreed to.
Filter by property, compare ratings and group properties by region or brand.
Is there parking on site?
Assigned to Front desk
Could we check in a little early on Saturday?
Assigned to Front desk
Do you have a room with two beds next weekend?
Assigned to Reservations
Laura B.
Google · The Esplanade Hotel
"Great location and friendly staff, but our room over the street was very noisy."
AI draft · Professional
Thank you for staying with us, Laura, and for the kind words about our team. We're sorry the street noise disturbed your stay, and we've shared your feedback with the team.
No. None of those are connected, so reviews left there will not appear in Dinopix and you will still need to answer them on each site. If most of your reviews live on the booking platforms, Dinopix is probably not the right tool for you yet.
Google reviews, Facebook reviews and comments, and Instagram comments and direct messages, all on every plan. Trustpilot and ProductReview reviews arrive by email forwarding from the Starter plan. Replies to Google, Facebook and Instagram publish straight from Dinopix.
Yes, on Growth and above. Topics counts what reviews are about, including cleanliness, staff and service, facilities, and location and parking. Each topic carries its own tone, so a review that praises the staff and criticises the room counts both ways, and a topic drawing more complaints than before is flagged.
Yes. Messenger conversations and Instagram direct messages, where the Instagram account is linked to your Facebook page, land in one shared inbox. Assign them to the front desk or reservations so every guest gets an answer.
Yes. Each property is its own listing, so you can filter by property, compare ratings and group properties by region or brand. Properties that need separate teams or connections can be separate businesses instead.
More on the platforms and features hotels use most.