Reviews for showrooms and workshops across every site.
Buyers read reviews for weeks before they visit a showroom, and a workshop's reviews follow every service booking after that. Dinopix tracks sales and service listings for each site side by side, shows which topics are dragging a rating down, and asks every customer for a review once their job is done.
Google · Parramatta · Sales
"No pressure at all, and the handover of our new SUV was thorough."
Replied
Google · Parramatta · Service
"Quoted two hours for a service, the car was ready the next day."
Needs a reply
Google · Blacktown · Service
"Good work on the brakes, the waiting area could use more seats."
Needs a reply
A view of every showroom and service centre, and a steady flow of new reviews.
Each Google listing tracked on its own, so the workshop and the showroom are judged apart.
See whether wait times, staff or price are behind low scores, and spot a rising complaint.
Mark a job delivered and the customer is emailed a review link for that site.
Every location with its trend and how many places it moved, so the weak one is obvious.
Drafts in your voice. Run separate businesses for separate brands with their own voice.
An email to the service manager when a review falls at or below your negative rating.
What service customers talk about
Job #4821 · Logbook service
DeliveredParramatta · Service
Marked delivered · 14 Oct
Review request sent · 16 Oct
Link: Parramatta service centre on Google
No. Dinopix does not connect to dealer management systems. Instead, import customers and service jobs from a spreadsheet export, matched on email, and choose which location they belong to during the upload. You can also add a job by hand from a customer’s profile.
Yes. Each listing is tracked on its own, so sales and service reviews can be filtered separately, compared in the location ranking, and grouped by site. A slow week in the workshop will not hide inside the showroom’s rating.
Mark the job delivered and Dinopix can email that customer after the wait you choose, with the review link for that site. Every customer is asked the same way, whatever you expect them to say. You can also send a request by hand from any customer’s profile.
Topics group what customers mention, such as staff, wait times, and price and value, each with its own positive and negative split. A topic that is drawing more complaints than before is flagged, and one click shows the reviews behind it. Topics are on Growth and above.
Growth covers up to 5 locations with the customer CRM and topics, and automated review requests are an add-on. Scale includes 25 locations, then bills each extra location, with review requests built in.
More on how Dinopix handles reviews for multi-site businesses.