Careful replies for firms where trust is the product.
A law firm or accounting practice might see a handful of reviews a month, and each one is read by the next client deciding whether to call. Dinopix makes sure none sit unanswered, drafts replies that never reveal anything about a client, and can hold every reply until a partner approves it.
This month
1 needs a replySandra K. · City office
"Clear advice and they explained every fee up front."
Replied
Mark D. · Parramatta office
"Took a week to get a call back."
Unreplied
Lucy T. · City office
"Patient with all my questions."
Replied
Built for low volume, high stakes and replies that give nothing away.
Get an email the moment a review lands, with low ratings flagged as urgent.
Phrases that would confirm a client relationship are blocked from every AI draft.
Pick a formal or professional tone so replies read like your firm writes.
Auto-reply can draft and email each reply so a person approves it first.
Request a review from any contact when their work is finished, one at a time.
Each office is a listing, grouped and filtered however you report.
Tone of voice
Never say
Checked on what the AI actually wrote. A draft containing one of these is rejected, not shown.
Anna Whitfield
Contact since 12 Aug
Case: Business structure review
Status: Resolved
Mark D.
"Took a week to get a call back."
Drafted reply
Thank you for the feedback, Mark. We're sorry about the wait. Please call our office so we can talk it through.
It is safest not to. A public reply that names the work you did, or even confirms the person was a client, can reveal more than they chose to share. Add phrases like "your matter" or "your file" to the never-say list and any AI draft that uses them is rejected rather than shown to you.
Many professional bodies have their own rules on testimonials and advertising, so check yours. Dinopix helps you stay careful: every AI draft follows your never-say list, and auto-reply can be set to draft for approval so a person reads every reply before it is published.
With a low volume each review carries more weight, both for search and for the next client reading it. Dinopix alerts you the moment one arrives, flags anything at or below the star rating you choose, and shows every office in one feed so nothing sits unanswered.
Ask once the work is finished, and ask everyone the same way. Any contact in Dinopix has a Request review action, so you can choose the moment yourself rather than emailing on a schedule. Choosing who to ask based on how happy they seem is review gating, which Google forbids.
Each office is a listing, and listings can be grouped so you can filter and report by office or practice area. Members can be assigned the businesses they work on, and owners and admins see everything.
More on how Dinopix works for firms like yours.