Email & In-App Notifications

Notification Types

• Email on new review/comment: receive an email when a new comment comes in via webhook
• Email on negative review: urgent email for negative sentiment comments
• Email on low survey score: with Surveys Pro, when a customer gives a low score (NPS 0-6, CSAT 1-2 or effort 1-3), an email goes to the verified addresses on the Email recipients · Reviews & inbox list, or to the account owner if that list is empty. Only the account owner sees this switch, and it covers the whole account. The in-app alert goes only to the person the follow-up is assigned to, or to the account owner if no one is, unless they have switched in-app notifications off
• In-app notifications: real-time notifications in the bell icon
• Brand mention digest: new brand mentions come as one daily or weekly email, at the hour (and on weekly, the day) and timezone you choose, instead of one email per mention. Choose Off to keep mentions in the app only. In-app mention notifications stay instant
• Scheduled reports: on the Scale, Agency and Enterprise plans, owners and admins can email a weekly or monthly summary to the Email recipients · Scheduled reports list. See Understanding Your Analytics

Configuring

Go to Settings > Notifications to toggle each type on or off. You can also set the negative review threshold (1-3 stars).

The new and negative review emails work on every plan, including Free, and both are on until you switch them off. They go to the Email recipients · Reviews & inbox list. Your account email is always on it, cannot be removed and counts towards the plan's limit, so on Free it is the only recipient. Paid plans can add verified recipients who are not Dinopix users: 1 more on Starter, 2 on Growth, 9 on Scale and Agency, and no limit on Enterprise. The brand mention digest needs social listening (Growth and up), the low survey score email needs Surveys Pro, and scheduled reports are on Scale, Agency and Enterprise.

The Dinopix Newsletter

The Newsletter card in Settings > Notifications has one switch, Monthly Dinopix newsletter: one email a month with tips on getting and replying to reviews. It is just for you, not your team, and it saves as soon as you flip it. Turning it off takes you off the newsletter list straight away, and no other Dinopix form (the website included) can add you back until you turn it on again here. The unsubscribe link in any newsletter works too, and the switch shows it within about 10 minutes. Rejoining does not send the welcome email again. If you unsubscribed from an email before, the switch cannot add you back: email support@dinopix.com.au to rejoin. Deleting your account also takes you off the newsletter, if you subscribed in the app.

Owners who were never asked when they signed up (accounts from before the signup box, and accounts created with Continue with Google on the sign-in page) see a one-time card on the dashboard: Want the monthly 5-minute review digest? Click Yes, send it or No thanks. Either answer is final, and the card does not come back.

Business Scoping

Notifications are scoped to the currently selected business. Switch businesses in the sidebar to see notifications for each one.

Email Deep Links

Clicking the button in a notification email takes you directly to that comment in the app, highlighted and ready to reply.