Integrations and connections

The Integrations page

Integrations in the sidebar is the one place that answers "what can Dinopix connect to, and what have I connected?" for the business you have selected. Each card shows where that connection stands and links to the screen where it is set up.

• Review platforms: Google, Facebook, Instagram, ProductReview, Trustpilot, Judge.me and TikTok. Set up in Integrations > Platforms. Until Google is connected, its card here has its own Connect Google button, so you can connect it straight from this page.
• Stores and forms: Shopify, WooCommerce, website forms, website visitor tracking and email logging. Set up in Customers > CRM Settings.
• Email sending: how review requests and surveys reach your customers. Dinopix sends them for you, on Scale and above or with the Review Requests & NPS add-on on Growth. With Surveys Pro they can go through your own email provider or your own mailbox (SMTP) instead, or be handed to Klaviyo, Mailchimp, HubSpot or your webhook for your own flow to send.
• Developer: the REST API and webhooks. Set up in Settings.

What each status means

• Connected: working. Google, Facebook and Instagram show how many of your locations are connected; ProductReview and Trustpilot show "Receiving by email" once reviews have arrived.
• On: built in, with nothing to connect, such as email logging, and Dinopix email when your plan includes sending.
• Needs attention: a store, form source or email-sending connection is set up but has stopped working, for example a revoked key or a failed sync. The card shows the reason; open it to fix it. For a review platform, a failed sync shows on that platform's card on Platforms instead, with what to do.
• Pending: started, and waiting on the other side, such as a WooCommerce store approving access.
• Not connected: included in your plan, just not set up yet.
• Locked: your plan does not include it yet, and the card says what does (for example "Included with Enterprise"). Review platforms beyond Google, Facebook and Instagram start on Starter, stores and forms on Growth, Dinopix email on Scale (or Growth with the Review Requests & NPS add-on), and the API and webhooks on Enterprise. See plans and limits.
• Coming soon: not available yet.
• Unknown: Dinopix couldn't load that status, or couldn't confirm your plan, just now. Refresh the page to try again.

Who sees what

Owners and admins see every card and can open each setup screen. Members see the same statuses, so they know what is connected, but setting things up is left to an owner or admin; on plans that include the API and webhooks, those two show as "Admins only". Clients don't see the page. See team roles and permissions.

Facebook and Google logins

The Facebook and Google profiles you sign in with live in Settings > Connected Accounts.

• Facebook connects in Settings: you sign in once, then assign Pages to each business.
• Google connects from the business itself. With the business selected, press Connect Google on its card in Integrations, in Platforms, on the dashboard or in Listings > Add, then pick the listings that belong to it. See Connecting Google Business Profile. Settings > Connected Accounts also has Connect Google, for placing listings across several businesses at once.

Refresh Pages

Click Refresh Pages to re-authenticate with Facebook. This discovers any new pages you've created and refreshes all tokens. Your existing page assignments are preserved.

For Google, click Refresh Locations on the Google card in Settings > Connected Accounts (it reads Connect Google if you have never connected Google yourself). Signing in again gives every location on that Google login its new access straight away, including any you switch back on later, so if Platforms says Google needs reconnecting, this is the fix. You don't need to assign your listings again. If Google is having a problem at its end, Platforms says the sync will try again by itself, and there's nothing to reconnect. Locations sync as the person who connected Google, so if that person leaves your team or loses access to the business, an owner or admin needs to reconnect Google: click Connect Google (or Refresh Locations if you've connected before) and sign in with a Google account that manages those listings. If Google asks which permissions to give Dinopix, keep the Business Profile box ticked.

Disconnect

Click Disconnect to remove your Facebook connection entirely. This deactivates all syncing but keeps your existing data.

For Google, Disconnect on the Google card removes your Google connection and its location assignments, for every business on your account. Your synced reviews are kept. To switch to a different Google account, disconnect first, then press Connect Google with the new account and pick your listings again.

Token Refresh

Facebook tokens expire after 60 days. Dinopix automatically refreshes them in the background. If automatic refresh fails, you'll receive an email asking you to click "Refresh Pages" to re-authenticate.