The Roles
- Owner: full control, including billing and deleting the account
- Admin: everything except billing ownership
- Member: day-to-day work: reply, assign, manage customers
- Client: a read-only view for the businesses you choose, available on Agency plans
Where Permissions Apply
Roles are enforced in the database itself, not just hidden in the interface. A member can't reach admin data by guessing a URL, because the permission check happens on the server for every request.
Inviting Teammates
Invite people from Settings > Team. They'll receive an email invitation and choose their own password, or use a magic link.
Client Access
Agency plans can give a client a view-only login limited to their own business. They see their reviews and reports, and nothing belonging to your other clients.
Seats
A seat is anyone who can reply. View-only access doesn't consume a seat.