Review management for vets, animal hospitals and pet services.
Few businesses get reviews as emotional as a vet clinic's. A thank-you after a long recovery and a heartbroken post about a lost pet can arrive on the same day. Dinopix drafts in a gentle voice, keeps the difficult ones waiting for a person, and brings owner messages and every clinic's reviews into one place.
Claire D.
Google · Bayside Vets
"We lost our old boy Max last week. The nurses were kind, but nobody explained the bill."
AI draft · Empathetic
Waiting for approvalClaire, we're so sorry about Max. Thank you for telling us about the bill. We'd like to talk it through with you, so please call the clinic and ask for the practice manager.
A careful voice for hard reviews, and less juggling for a busy front desk.
Pick the Empathetic tone and describe your clinic, so drafts sound like your team.
Auto-reply only the ratings you choose and draft the rest for approval.
Phrases a reply must never contain are checked after every draft is written.
Messenger and Instagram messages, assigned to reception and tracked to the end.
Auto-replies wait until morning, so nothing goes out at 2am.
Filter by clinic, compare ratings and group clinics by region.
Tone of voice
Brand context
Never say
Is Bella’s prescription ready to collect?
Reception
Do you see rabbits?
Unassigned
Can I move Oscar’s appointment to Friday?
Reception
Quiet hours
8pm to 8am
Only written reviews
On
Not without a person reading it first. Set auto-reply so only 5-star reviews are answered automatically and everything else is drafted and emailed to you for approval. You can edit the draft, write your own, or discard it, and opening the email never publishes anything.
Choose the Empathetic tone and describe your clinic in a sentence or two in your brand context. Add phrases a reply must never contain to your never-say list. Every draft is checked against that list after it is written, and a draft that breaks a rule is rejected rather than shown.
It can draft one, but complaints about money or care usually need a conversation, not a public debate. A good draft acknowledges the feedback and invites the owner to call the clinic. Holding low ratings for approval means someone on your team decides what goes out.
Yes. Messenger conversations and Instagram direct messages, where the Instagram account is linked to your Facebook page, land in one shared inbox. Assign them to reception, filter to unread or your own, and use AI suggestions for routine questions.
Yes. Each clinic is its own listing, so you can filter by clinic, compare ratings side by side and group clinics by region. Negative reviews at any clinic trigger an urgent email at the star rating you choose.
More on how Dinopix handles reviews and messages.