Sales praise and rental complaints, handled by the right person.
An agency's reviews come from two very different customers: the vendor who just sold and the tenant waiting on a repair. Dinopix puts every office's Google and Facebook reviews in one place, routes each one to the agent or property manager who should answer it, and drafts replies that keep private matters private.
Paddington office
"Mia kept us updated every week and the auction day ran smoothly."
Replied
Bondi office
"Repair requests on our rental keep going unanswered."
Needs a reply
Randwick office
"Helpful at the open home, a bit slow with the contract."
Needs a reply
Reviews for every office, owned by the person who can actually fix the problem.
Google and Facebook reviews for each office, filtered by office or region in a click.
Assign a rental complaint to property management and a sales review to the listing agent.
Group offices by region and compare their ratings and review volume on the dashboard.
Replies in a professional voice that acknowledge the problem and move details offline.
Keep tenant names and addresses out of every draft. Drafts that break a rule are rejected.
An urgent email when a review lands at or below the rating you count as negative.
"Repair requests on our rental keep going unanswered."
Assigned to
Leah · Property management
Status
In progress
Watching: Sam (principal)
Eastern Suburbs group
3 offices
"Repair requests on our rental keep going unanswered."
AI draft · Professional
Hi Daniel, thank you for raising this and we're sorry it has been frustrating. We'd rather not discuss your tenancy in public, so please contact the Bondi office directly and we'll look into it.
No. Dinopix connects Google, Facebook, Instagram, Trustpilot, ProductReview and Judge.me. Agent review sites and portal reviews are not connected, so those stay where they are. What Dinopix covers is the Google and Facebook reviews for each of your offices.
Yes. Assign any review to a teammate and it appears in their My Work, with a status of open, in progress or resolved. Add the principal as a watcher so they see how it is handled without owning it.
Connect Google once with an account that manages the profiles, then assign each office to your business. Group offices by region and the dashboard shows each group’s average rating and review count, so one office slipping is easy to spot.
Add those words to your never-say list in your brand voice settings. Every AI draft is checked against the list after it is written, and a draft that contains one is rejected rather than shown. A short reply that moves the detail to a phone call is usually the right answer to a tenancy complaint anyway.
The Free plan covers one Google listing and one Facebook page. Growth covers up to 5 locations and adds the customer CRM, and Scale includes 25 locations, then bills each extra location, with review requests built in.
More on how Dinopix handles reviews for agencies and other multi-site businesses.