Deleting Your Data

Deleting Specific Page Data

To remove data for specific Facebook pages without disconnecting entirely:

1. Go to Settings > Connected Accounts
2. Click Manage Page Assignments
3. Set the pages you want to remove to "Unassigned"
4. Click Save Assignments
5. Choose Delete data to permanently remove listings, reviews, and comments for those pages

Disconnecting Facebook

To disconnect your entire Facebook connection:

1. Go to Settings > Connected Accounts
2. Click Disconnect
3. This deactivates all syncing and removes page assignments
4. Your previously synced reviews and comments are kept unless you choose to delete them

Disconnecting TikTok

To disconnect a TikTok account from a business:

1. Go to Integrations > Platforms with that business selected
2. Choose Disconnect on the TikTok card
3. Dinopix stops receiving comments and removes its access to your TikTok account
4. Your imported TikTok comments and replies are kept unless you tick Also delete this account's imported TikTok comments, which permanently deletes them from Dinopix

You can also remove Dinopix from inside the TikTok app under Settings and privacy > Security > Manage app permissions. If you do, disconnect TikTok in Dinopix too.

Deleting Your Account

The account owner can permanently delete the account from inside Dinopix:

1. Go to Settings > Profile and scroll down to Danger zone. Only the account owner sees it.
2. Click Delete account.
3. Type the account name to confirm, then click Permanently delete.

This deletes every business in the account, with all its reviews, comments, conversations, contacts, connections and team members, and cancels your subscription. Connected Facebook and Google accounts are disconnected. It cannot be undone, and you are signed out straight away.

If you can't sign in, contact us via our contact form with subject "Dinopix Reviews Support" and ask for your account to be deleted. We will process it within 30 days.

Either way, the data is removed from the live service. Encrypted backups are retained on a rolling 7-day window, after which the deleted data expires with them. We do not restore backups to recover individual deleted records.

What Gets Deleted

• Your user profile and authentication credentials
• All business profiles and settings
• All synced reviews, comments, and conversation history
• All platform connections and OAuth tokens
• Notification history and preferences
• AI sentiment analysis results and cached insights
• Uploaded logos and assets
• Your Dinopix newsletter subscription, if you subscribed in the app (when you signed up, from the newsletter card, or in Settings): deleting your account also takes you off the newsletter. You can unsubscribe from any newsletter email at any time.

Note: Deleting data from Dinopix Reviews does not delete the original comments or reviews on Facebook, Instagram or TikTok. Those remain on the respective platforms.