Connecting ProductReview.com.au

How It Works

ProductReview.com.au doesn't offer a public API, so Dinopix uses a different mechanism: each of your businesses gets its own unique email address. You add that address to your ProductReview listing as a notification recipient, and ProductReview sends every new review, updated review, and comment straight to Dinopix. That is the setup we recommend. You can also forward ProductReview's review emails to the same address from your own mailbox.

ProductReview is on the Starter plan and above. On the Free plan, its tile on Platforms reads Upgrade to connect and takes you to Billing.

What Gets Captured

• New reviews: appear with the orange ProductReview badge and contribute to your overall rating
• Updated reviews: when a customer edits their review, you'll see it with an "Updated review" badge (these don't change your average rating, they're notifications only)
• New comments: threaded replies on a review, with a "Comment" badge and a link back to PR for full context
• Sentiment analysis: star ratings are automatically classified as positive, neutral, or negative
• In-app notifications: get a notification badge whenever a new review or comment lands

Setup Steps

1. In Dinopix Reviews, switch to the business you want to connect, open Platforms, find ProductReview, and choose Inbox settings
2. Under Inbox address, click Copy to copy your unique address (it looks like reviews-abc123xyz@dinopix.ai). How to connect this on ProductReview shows these steps in the app
3. Open ProductReview.com.au and sign in as a business representative for your listing
4. Go to your business listing > Settings > Notification Recipients (the exact path may vary, so look for "manage who gets emails" or similar)
5. Add the Dinopix inbox address as a new recipient
6. Select the notification types: New Reviews, Updated Reviews, and New Comments
7. Save your changes. The next review left on your listing will land in your Dinopix inbox automatically

Or forward them: instead of adding a recipient, you can forward ProductReview's review emails from your own mailbox to the same address. Use a rule that keeps your copy, and add the mailbox you forward from under Who can send to this address.

Until the first one arrives, Reviews & Comments shows Waiting for your first forwarded review.

Keep the Address Private

Treat your inbox address like a password: anyone who has it could try to send mail to it. Two things protect it:

• Only approved senders get through. ProductReview itself is always allowed, so the setup above needs nothing else. If you forward reviews from your own mailbox instead, add that address under Who can send to this address in the same window. Mail from anyone else is held rather than delivered, and you can release it with Approve sender. This is one list per business, shared by your ProductReview and Trustpilot addresses and CRM email logging
• Regenerate, next to Copy, makes a new address if the old one has been shared beyond ProductReview. The old address stops working immediately, so update it under Notification Recipients on ProductReview, or in your forwarding rule, straight away, or reviews stop arriving

Check What Has Arrived

The What has arrived here list in the same window shows every email the address received in the last 30 days, and what became of it:

• Added: it became a review or comment in your inbox
• Not a review: something else from ProductReview, such as an invoice or newsletter, skipped on purpose
• Held: from a sender you have not approved. It waits in the held list until you approve or discard it
• Needs confirming: ProductReview is asking to confirm the address (see below)

An empty list means nothing has reached us yet, so the place to check is your Notification Recipients setting on ProductReview, or your forwarding rule if you forward. Choose Refresh to check again.

Verification Email

ProductReview may send a "confirm your email" message to the new recipient address before it delivers any reviews. Dinopix can't click it for you. When one arrives, the window says ProductReview is waiting for this address to be confirmed and marks that email Needs confirming.

• Email support@dinopix.com.au with your business name and we'll confirm it for you
• If reviews don't appear within 24 hours of adding the address, email us the same way, or check with ProductReview support whether the recipient has been verified on their side

If Mail Stops Arriving

Dinopix checks the address every day. If email was arriving and then nothing comes in for 14 days, you get one alert, by email or in the app depending on your notification settings, and a warning appears at the top of Inbox settings: No ProductReview email since the date of the last one. The usual cause is the address being removed from Notification Recipients on ProductReview, or a forwarding rule being switched off. The warning clears itself as soon as the next email arrives.

What About Reviews From Before You Connected?

The email-recipient flow only captures reviews going forward. For reviews that existed on your listing before you connected Dinopix, use the ProductReview historical ratings section, in the same Platforms > ProductReview > Inbox settings window. Enter your current rating breakdown (how many 5☆, 4☆, etc.) by looking at your live listing and choose Save baseline (the button reads Update baseline once one is saved), and Dinopix will include those in your overall average alongside newly captured reviews.

One Address Per Business

Each business in Dinopix has its own unique inbox address. This means we always know which business a review belongs to, with no need for fuzzy name matching. If you manage two listings on ProductReview (e.g. two different brands), add the matching Dinopix inbox to each one separately.

Important Notes

• Adding the address as a recipient on ProductReview is the setup we recommend, because nothing has to pass through your own mailbox. Forwarding from Gmail or Outlook works too: use a rule that keeps your copy rather than blanket account forwarding
• Other email types from ProductReview (invoices, billing, marketing) are automatically ignored, so only review notifications create entries in your dashboard
• If you need to remove the connection, just delete the recipient address from your ProductReview notification settings, or turn off your forwarding rule. No action is required in Dinopix